Knowledge Analyst

The Knowledge Analyst / Document Service Administrator role is a varied and exciting role. The role is responsible for ensuring the day-to-day Knowledge Management process activities are delivered to meet the needs of the business. It will involve working closely with key stakeholders and targeted with supporting the delivery of a high performance and reliable IT capability worldwide. Working within the Cyber, Service and Technology (CST) division and reporting to the Service Delivery Manager – Service Management, the successful candidate will be responsible for delivering Knowledge Management to the business against defined processes. The role is responsible for delivering of Services aligned to the ITIL framework and maintaining compliance with ISO20000. At a strategic level the Knowledge analyst will follow and adhere to the Knowledge Management Process.