Know Your Customer Quality Assurance Operations Specialist

The Citi Private Bank Client Know Your Customer Quality Assurance Operations Specialist is an operations subject matter expert in Know Your Customer (KYC), Anti-Money Laundering (AML), Account Opening, and Documentation Review. This role is responsible for supporting the client onboarding process for Citi Private Bank clients. The specialist will deal with problems independently and has the latitude to solve complex issues. The role requires integrating in-depth specialty area knowledge with a solid understanding of industry standards and practices. A good understanding of how the team and area integrate with others in accomplishing the objectives of the sub-function/job family is essential. This position applies analytical thinking and knowledge of data analysis tools and methodologies. It requires attention to detail when making judgments and recommendations based on the analysis of factual information. The role typically deals with variable issues with potentially broader business impact and applies professional judgment when interpreting data and results. The specialist must be able to break down information in a systematic and communicable manner. Developed communication and diplomacy skills are required to exchange potentially complex or sensitive information. This role has a moderate but direct impact through close contact with the businesses' core activities. The quality and timeliness of service provided will affect the effectiveness of their own team and other closely related teams.