Know Your Customer Innovation Analyst Bilingual

• Conduct client profile reviews for customer accounts
• Review all information and documentation ensuring compliance with local regulation and Citi standards
• Update KYC forms and client profiles according to policy requirements
• Follow up with clients to ensure information is received before due dates
• Perform KYC tasks, including monitoring and tracking of the KYC records and Appendix approval process
• Assist with the development and execution of action planning for expiring records
• Ensure records are not past due
• Appropriately assess risk when business decisions are made
• Drive compliance with applicable laws, rules and regulations
• Adhere to Policy
• Apply sound ethical judgment regarding personal behavior, conduct and business practices
• Escalate, manage and report control issues with transparency

• 1-3 KYC Operational process experience
• 1-2 Project management experience
• Process Improvement experience
• Advance English Language Skills (Full Conversational English)
• Experience in banking operations, preferably in the client account opening and pre-requirements process
• Effective communication
• Leadership Skill
• Demonstrated proactiveness/initiative
• Microsoft Office Skills (Mainly Outlook, Excel, and Power Point)
• Bachelor's degree/University degree or equivalent experience
• KYC SME Operations Process experience
• KYC SME knowledge – NTB / Renewals / Screening
• KYC Workflow Management
• Understanding KYC Policies
• Policy / Country Variance knowledge
• Search & Discovery experience
• Understanding of client service models
• Prepare KYC related analysis
• Participate in testing and provide support to users
• Analize, design and implement process and solutions
• Ability to work with different stakeholders to achieve objectives
• Ability to meet tight deadlines & present deliverables to program leads
• SME in KYC
• Experience in analysis
• Experience in Tech projects and Tech implementations

Process Improvement experience