Know Your Client Operations Analyst 2 Job at Citi (Ciudad De Mexico)

Know Your Client Operations Intmd Analyst - Work Force Management

The KYC Operations Intmd Analyst is an intermediate-level position responsible f...

Location

Costa Rica , Heredia

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-5 years of relevant experience
Proven ability to make effective and timely decisions
Consistently able to anticipate and respond to customer/business needs
Demonstrated ability to build and cultivate partnerships across business regions
Bachelor's degree/University degree or equivalent experience

Job Responsibility

Responsible for various aspects of risk and control, include but are not limited to Information Security, Continuation of Business and Records Management
Conduct analysis of risk and associated controls to identify root cause and collaborate with peers and management to report findings with solutions to mitigate risk/control issues
Provide support to business managers and product staff
Partner with peers and management on various activities, including developing and executing business plans within area of responsibility, developing compliance guidelines and completing monthly, quarterly, and other periodic risk & control reporting to be used for various forums
Interface with internal and external teams to provide guidance and subject matter expertise, as needed
Interface with Internal Audit (IA) and external audit to provide input on situations that create risk and legal liabilities for Citi
Oversee situations that create risk and legal liabilities for Citi
Has the ability to operate with a limited level of direct supervision
Can exercise independence of judgement and autonomy
Acts as SME to senior stakeholders and /or other team members

Fulltime

Banamex KYC Operations Analyst 2 CDMX

The KYC Operations Analyst 2 is an intermediate-level position responsible for A...

Location

Mexico , Ciudad De Mexico

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

0-2 years of relevant experience
Experience in banking operations, preferably in the client account opening and pre-requirements process
Bachelor's degree/University degree or equivalent experience
Licenciatura concluida
Experiencia en KYC / PLD / AML / EDD
Experiencia en llamadas telefónicas y contacto con el cliente (indispensable)
Experiencia en operaciones bancarias
preferentemente, en proceso de requisitos previos y apertura de cuentas del cliente.
Necesario contar con experiencia 1 ó 2 años en procesos bancarios
y en temas relacionados con know your costumer.

Job Responsibility

Conduct client profile reviews for customer accounts
Review all information and documentation ensuring compliance with local regulation and Citi standards
Update KYC forms and client profiles according to policy requirements
Follow up with clients to ensure information is received before due dates
Perform KYC tasks, including monitoring and tracking of the KYC records and Appendix approval process, assisting with the development and execution of action planning for expiring records, and ensuring records are not past due
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Fulltime

Banamex KYC Operations Analyst 2 CDMX

The KYC Operations Analyst 2 is an intermediate-level position responsible for A...

Location

Mexico , Ciudad De Mexico

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

0-2 years of relevant experience
Experience in banking operations, preferably in the client account opening and pre-requirements process
Licenciatura concluida
Experiencia en llamadas telefónica y contacto con el cliente
Experiencia en operaciones bancarias
preferentemente, en proceso de requisitos previos y apertura de cuentas del cliente
Necesario contar con experiencia 1 ó 2 años en procesos bancarios
y en temas relacionados con know your costumer
Conocimiento del articulo 115 de la ley de instituciones de crédito
Ingles deseable

Job Responsibility

Conduct client profile reviews for customer accounts
Review all information and documentation ensuring compliance with local regulation and Citi standards
Update KYC forms and client profiles according to policy requirements
Follow up with clients to ensure information is received before due dates
Perform KYC tasks, including monitoring and tracking of the KYC records and Appendix approval process, assisting with the development and execution of action planning for expiring records, and ensuring records are not past due
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

Relationship Analyst 2

The Relationship Analyst is an intermediate-level position responsible for assis...

Location

Panama , Panama City

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

1-5 years of relevant experience
Consistently client focused and results oriented
Demonstrated information resourcefulness and a high level of attention to detail
Consistently demonstrate follow-up and organizational skills
Consistently demonstrate clear and concise written and verbal communication
Proven planning, negotiation and analytical skills
Consistently demonstrate a professional attitude
Bachelor's degree/University degree
English fluency is required

Job Responsibility

Cover relationship with subsidiaries of Global clients under Global Network Banking
Build relationships with various internal and external audiences to ensure timely problem resolutions and to provide support for a range of audience needs and services
Perform financial and operational investigations, including credit, foreign exchange, cash management and trade services, ensuring timely resolution and client satisfaction
Preparation of relationship reviews and client portfolios
Partner with Product Partners to perform various activities for Know Your Client (KYC) requirements, including timely origination, monitoring, renewals and completion across all product and marketing levels
Facilitate credit originations, credit allocation, approvals, documentation, bookings, fee collections and renewals for Standby Letters of Credit and justify exceptions, as well as credit allocation from Parent Account Management teams and Credit Risk Management
Identify revenue opportunities, position certain products with clients and monitor billing and service queries, as well as correct mapping/marketing hierarchies in Citi Investment Strategies (CIS) to ensure revenues earned from all products are appropriately reflected
Assist in the preparation of support discussions for clients, ensures designee approvals/deferrals in place, and ensure discussion is lodged in Citi Risk Approvals
Maintain and ensure that portfolios have correct marketing levels and legal structure reported in the appropriate systems
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

Relationship Analyst 2

The Relationship Analyst is an intermediate-level position responsible for assis...

Location

Cameroon , Douala

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-5 years of relevant experience
Consistently client focused and results oriented
Demonstrated information resourcefulness and a high level of attention to detail
Consistently demonstrate follow-up and organizational skills
Consistently demonstrate clear and concise written and verbal communication
Proven planning, negotiation and analytical skills
Consistently demonstrate a professional attitude
Series 7 and 63 licenses
Bachelor's degree/University degree or equivalent experience

Job Responsibility

Build relationships with various internal and external audiences to ensure timely problem resolutions and to provide support for a range of audience needs and services
Perform financial and operational investigations, including credit, foreign exchange, cash management and trade services, ensuring timely resolution and client satisfaction
Assist Banker with the preparation of relationship reviews and client portfolios
Partner with Product Partners and Relationship Managers to perform various activities for Know Your Client (KYC) requirements, including timely origination, monitoring, renewals and completion across all product and marketing levels
Facilitate credit originations, credit allocation, approvals, documentation, bookings, fee collections and renewals for Standby Letters of Credit and justify exceptions, as well as credit allocation from Parent Account Management teams and Credit Risk Management
Identify revenue opportunities, position certain products with clients and monitor billing and service queries, as well as correct mapping/marketing hierarchies in Citi Investment Strategies (CIS) to ensure revenues earned from all products are appropriately reflected
Assist in the preparation of support discussions for clients, ensures designee approvals/deferrals in place, and ensure discussion is lodged in Citi Risk Approvals
Maintain and ensure that portfolios have correct marketing levels and legal structure reported in the appropriate systems
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Fulltime

Relationship Analyst, Top Tier Large Corporates, Corporate Banking

The Relationship Analyst is an intermediate-level position responsible for assis...

Location

Hong Kong , Hong Kong, Central and Western District

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-4 years of relevant experience
Master’s Degree in Business or related field preferred
Demonstrate the ability to be client focused and results oriented
Demonstrated attention to detail
Consistently demonstrate follow-up and organizational skills
Consistently demonstrate clear and concise written and verbal communication
Proven planning, negotiation and analytical skills
Ability to have a professional attitude
Bachelor's degree/University degree or equivalent experience

Job Responsibility

Build relationships with various internal and external audiences to ensure timely problem resolutions and to provide support for a range of audience needs and services
Perform financial and operational investigations, including credit, foreign exchange, cash management and trade services, ensuring timely resolution and client satisfaction
Assist Banker with the preparation of relationship reviews and client portfolios
Partner with Product Partners and Relationship Managers to perform various activities for Know Your Client (KYC) requirements, including timely origination, monitoring, renewals and completion across all product and marketing levels
Facilitate credit originations, credit allocation, approvals, documentation, bookings, fee collections and renewals for Standby Letters of Credit and justify exceptions, as well as credit allocation from Parent Account Management teams and Credit Risk Management
Identify revenue opportunities, position certain products with clients and monitor billing and service queries, as well as correct mapping/marketing hierarchies in Citi Investment Strategies (CIS) to ensure revenues earned from all products are appropriately reflected
Assist in the preparation of support discussions for clients, ensures designee approvals/deferrals in place, and ensure discussion is lodged in Citi Risk Approvals
Maintain and ensure that portfolios have correct marketing levels and legal structure reported in the appropriate systems
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Fulltime

People Services Center Analyst

As a part of GM's Global Business Solutions (GBS) People Services you hold a foc...

Location

Philippines , Taguig City

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Human Resources, Business Administration, or related field
Experience in inbound call-handling / taking in calls in a BPO / Shared Services set-up for 2 years
Experience with customer support: customer interactions, addressing escalations
Willingness to be cross-trained to different departments
Excellent written skills to communicate clearly and concisely with customers via email as needed
Willingness to work hybrid on night shift
Strong customer focus and experience in effective conflict resolution
Ability to organize and prioritize workload
Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment
Attention to detail, using judgment, data analysis, experience, knowledge and independent thinking abilities

Job Responsibility

Responsible for providing direct tier one services to the customers of the Shared Service Center, which include employees, managers, HR professionals, and 3rd party vendors
Work activities include, but are not limited to, direct interaction and support to our customers via telephone and email to resolve inquiries and to complete requests, following cases through resolution, and the completion of other front office and back-office activities
Serves as the single point of contact for HR staff, employees and people leaders and be responsible for query resolution by utilizing policies, desk procedures and any other reference material that may exist as a knowledge base
Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool (i.e. Siebel), consulting appropriate knowledge resources (e.g. Oracle Knowledge Base) and escalating the case to Tier 2 and following through to resolution
Has responsibility to coach employees, line managers through HR queries via self-service including redirection to appropriate sources of information or through policies and reference guide to improve the query resolution
Performs shared services administration transactions in various HRIS applications as appropriate, and within established performance standards
Adheres to established regulations, processes, procedures, plans and systems
Maintain and update process SOP Knowledge Base
Continuous Improvement: Developing and recommending process improvements necessary for operational efficiencies and service excellence to drive quality, speed, and safety
Quality Management: Deliver excellent customer experience in query resolution aligned to People Services policies, desk procedures, knowledge base, and master processes

Fulltime

People Services Center Analyst - VPP

As a part of GM's Global Business Solutions (GBS) People Services you hold a foc...

Location

Philippines , Taguig City

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Human Resources, Business Administration, or related field
Experience in inbound call-handling / taking in calls in a BPO / Shared Services set-up for 2 years
Experience with customer support: customer interactions, addressing escalations
Willingness to be cross-trained to different departments
Excellent written skills to communicate clearly and concisely with customers via email as needed
Willingness to work hybrid on night shift
Strong customer focus and experience in effective conflict resolution
Ability to organize and prioritize workload
Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment
Attention to detail, using judgment, data analysis, experience, knowledge and independent thinking abilities

Job Responsibility

Responsible for providing direct tier one services to the customers of the Shared Service Center, which include employees, managers, HR professionals, and 3rd party vendors
Work activities include, but are not limited to, direct interaction and support to our customers via telephone and email to resolve inquiries and to complete requests, following cases through resolution, and the completion of other front office and back-office activities
Serves as the single point of contact for HR staff, employees and people leaders and be responsible for query resolution by utilizing policies, desk procedures and any other reference material that may exist as a knowledge base
Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool (i.e. Siebel), consulting appropriate knowledge resources (e.g. Oracle Knowledge Base) and escalating the case to Tier 2 and following through to resolution
Has responsibility to coach employees, line managers through HR queries via self-service including redirection to appropriate sources of information or through policies and reference guide to improve the query resolution
Performs shared services administration transactions in various HRIS applications as appropriate, and within established performance standards
Adheres to established regulations, processes, procedures, plans and systems
Maintain and update process SOP Knowledge Base
Continuous Improvement: Developing and recommending process improvements necessary for operational efficiencies and service excellence to drive quality, speed, and safety
Quality Management: Deliver excellent customer experience in query resolution aligned to People Services policies, desk procedures, knowledge base, and master processes

Fulltime

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Know Your Client Operations Analyst 2

Job Description

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