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At Kitchen Tune-Up, we transform homes through thoughtful and personalized kitchen updates. What makes us different is that we offer 5 core services that fit a wide range of budgets and can be mixed and matched to meet each customer's needs. We're looking for a motivated, people-focused retail professional who enjoys working directly with homeowners and helping them bring their vision to life. The Kitchen Showroom Coordinator is responsible for managing customer communications, scheduling appointments, maintaining showroom operations and events, and supporting the sales and design team. This individual serves as the face of the company, helping create an exceptional customer experience while ensuring administrative processes run smoothly.
Job Responsibility
Answer incoming phone calls and respond to customer inquiries
Welcome and assist showroom visitors
Schedule consultations, showroom appointments, and design meetings
Communicate with customers regarding appointments and follow-up needs
Resolve routine customer questions and concerns
Prepare customer files and maintain CRM records
Enter and update customer information
Assist with proposal preparation and documentation
Coordinate communication between customers and designers
Track leads and follow-up activities
Maintain showroom calendars and appointment schedules
Organize files and project documentation
Assist with marketing events and showroom promotions
Support office operations and administrative projects
Requirements
Excellent customer service and communication skills
Strong organizational abilities
Retail management experience
Experience with CRM systems
Google Workspace
Microsoft Office
Professional phone etiquette
Ability to manage multiple priorities in a fast-paced environment