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Help create better everyday living by guiding customers through their kitchen journey. At IKEA, our mission is to create a better everyday life for the many people. Within our Remote Customer Meeting Point (RCMP), we bring this to life by supporting customers wherever they are - making kitchen solutions accessible, simple and inspiring through remote channels. As a Kitchen Sales Leads Representative, you’ll play a key role in supporting customers throughout their kitchen journey, from initial enquiry through to purchase, while ensuring a seamless and high-quality experience.
Job Responsibility
Handling inbound phone and live chat enquiries, providing accurate product guidance
Supporting customers to select suitable products, using your eye for design to recommend cohesive solutions
Managing and progressing kitchen sales leads across Australia
Identifying opportunities to upsell and cross-sell complementary kitchen items
Creating and managing future follow-ups, pipelines, and touchpoints to drive conversion
Assisting customers with order placement, ensuring accuracy and attention to detail
Balancing customer needs with commercial outcomes, contributing to team sales targets
Building strong collaboration with the wider kitchen and remote sales team to deliver a consistent customer experience
Developing a strong understanding of the kitchen range and planning process, with opportunities to grow into kitchen design in the future
Requirements
1–2 years’ experience in customer service within a call centre and/or showroom retail sales environment
Strong phone-based communication skills, with the ability to build rapport and trust with customers
A developing eye for design, with an interest in home furnishing and an ability to confidently recommend products that work well together
The ability to multitask effectively, managing phone, chat, and lead systems while maintaining accuracy
A sales-oriented approach, with confidence in identifying opportunities to upsell and add value
Strong organisational skills, with the ability to manage follow-ups, leads, and competing priorities
A proactive attitude, with motivation to learn and grow within the kitchen and design space
What we offer
$29.59 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights)
5 weeks’ Paid Annual Leave
Paid Parental Leave
Family & Community Leave
Rosters published 4 weeks in advance
15% Co-worker discount
Subsidised meals and complimentary drinks in our Co-worker restaurant
Free uniforms provided
Free Co-worker parking
Bonus programme (where eligible)
Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
24/7 access to our Employee Assistance Program for health and wellbeing support