Kitchen Sales & Design Representative, IKEA

IKEA

Location:
Australia, Perth

Category:
Sales

Contract Type:
Employment contract

Salary:

28.59 AUD / Hour

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Job Description:

As Kitchen Sales & Design Representative, your focus is to deliver an exceptional kitchen planning experience for customers shopping remotely through our National Contact Centre. You’re passionate about home furnishing and confident using IKEA’s digital planning tools to design kitchen solutions that are functional, beautiful, and tailored to each customer’s needs. With a strong understanding of how people live at home, you support every step of their planning journey—making it easy, inspiring, and successful, while driving sales along the way.

Job Responsibility:

Supporting the remote selling of our kitchen range by generating leads, offering expert planning guidance, and facilitating purchases through virtual channels
Creating a seamless and positive customer experience through clear communication, empathetic service, and effective problem-solving
Understanding each customer’s needs and recommending complete home furnishing solutions—including add-on products through cross-selling and upselling
Keeping up to date with the latest IKEA kitchen range, product updates, and new features in our digital planning tools to confidently present inspiring and accurate designs

Requirements:

Previous experience in a customer service role, ideally within an inbound call centre or remote support environment
Excellent interpersonal skills, with the ability to build trust and connect with customers in a virtual setting
Confident computer skills, including the ability to navigate systems efficiently, input information accurately, and comfortably use 3D kitchen planning software to support the customer journey
Strong problem-solving abilities, using a calm and solutions-focused approach to resolve customer enquiries
The ability to work independently, showing initiative, motivation, and a proactive attitude
A creative mindset and genuine passion for design, using your knowledge to inspire customers and recommend the right solutions

What we offer:

Above award rates and penalty rates (including Sunday and Public Holidays)
5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Bonus programme (where eligible)
Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

Job Posted:
April 27, 2025

Employment Type:

Parttime

Work Type:

Hybrid work

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Kitchen Sales & Design Representative