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From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. Our vision, 'to create a better everyday life for the many people' inspires and guides us in everything we do. This is IKEA.
Job Responsibility
Strive for a single point of contact in the customer journey, maintaining an omnichannel approach to meet customers where they are most comfortable
Interact proactively to deliver excellent service and ensure a seamless customer experience with a 'first time right' mindset working with prevention
Take lead in customer appointments by communicating IKEA kitchen benefits and adapting the offer through provided customer feedback in order to convert into an order as per sales steering goals
Stay current on IKEA kitchen product features, benefits, and tech capabilities
Also, be an early adopter of new selling tools and digital developments, connected to IKEA and the kitchen department
Openly and honestly compare the IKEA product offer and service offer with the competition in a professional manner
Actively promote and sell the wide range of kitchen services available to help customers make informed choices
Understand and contribute to the store and kitchen business plan by delivering on the set business and personal goals
Understand the specific needs and dreams of customers and staying up to date on trends, living situations and customer buying behaviours to provide relevant, affordable, functional and sustainable solutions to our customers
Requirements
You are sales-driven, outgoing, and confident in approaching customers in a polite and friendly way
You’re passionate about creating an exceptional shopping experience by actively promoting IKEA services and helping customers make informed decisions
You have previous experience in sales or customer service, ideally in a fast-paced retail environment
You’re comfortable with physical work, including heavy lifting up to 50 lbs, and enjoy being on your feet throughout the day
You thrive in a team environment and contribute to a positive, energetic workplace
What we offer
Wellness days (in addition to your vacation days!)
Extended health, dental, and vision coverage (for you and your family)
RRSP with IKEA contribution matching options
Eligibility for our annual IKEA bonus incentive plan
Flexible spending account
Life insurance
Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
Parental leave
Bereavement leave
Employee assistance program (that helps you support your mental, physical, and financial wellbeing)