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Kitchen Production Manager

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IKEA

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Location:
Malaysia , Kuala Lumpur

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Category:
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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA. We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans. We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Job Responsibility:

  • I ensure our guests are always in focus and strive to make them smile
  • I meet and serve our guests showing empathy and care
  • I lead by example and am a good ambassador for the IKEA store
  • I have a daily dialogue with our guests to get continuous feedback
  • I empower and encourage my team to take immediate action to meet the needs of guests
  • I ensure our guests have a great shopping experience at all times
  • I contribute actively in the development and implementation of a clear IKEA Food action plan
  • I actively implement the range matrix by securing quality and availability
  • I serve high-volume dishes that suit the taste of the many people on my local market
  • I secure that we prepare all food in line with the product sheet and secure the quality
  • I actively use the product sheets to train co-workers
  • I secure an irresistible food offer by ensuring we give customers an appealing range presentation
  • I am passionate about my products and actively learn about their content, origins, preparation and other benefits
  • I ensure that my team and I know our top-selling products
  • I utilise everyday commercial opportunities to grow sales and profitability
  • During unexpectedly quiet times I initiate commercial activities
  • I co-operate with the Commercial Restaurant Manager to enhance Swedishness
  • I have relevant knowledge of the competition on my market
  • I create awareness of IKEA Food as the most important in-store marketing tool
  • I am a passionate leader who can bring business and people together
  • I recruit my team based on the IKEA values
  • I am committed to the development of my team
  • I empower, support and coach my co-workers on the job
  • I actively develop successors
  • I work actively to create an environment where the IKEA culture is a strong and living reality
  • I ensure we have a simple and straightforward internal communication
  • I work actively to make the IKEA store successful and high performing
  • I utilise relevant reporting tools
  • I challenge costs by working in a lean, simple and cost-conscious way
  • I ensure the implementation and follow-up of the ASR rules and guidelines
  • I ensure that the operations of all IKEA Food areas operate in accordance with IKEA Quality and Food Safety requirements
  • I adjust and implement the IKEA HACCP plan
  • I ensure that all food incidents are reported through CASY
  • I act in accordance with the IKEA Sustainability Direction
  • I ensure that the IKEA co-worker restaurant food range is appealing, nutritious and based on our guests’ needs
  • I strive towards accurate sales forecasts for my area
  • I ensure daily work routines are in place
  • I secure optimal productivity by ensuring a staff planning process
  • I ensure efficiency and guest in focus in the serving line
  • I also work proactively to avoid bottlenecks and constantly improve guest satisfaction
  • I ensure the efficient maintenance of the area
  • I ensure we have proper product sheets and cost calculations
  • I take an active role in the IKEA Food management team and work cross-functionally
  • I develop and share good ideas and implement best-practice solutions
  • I use the full potential of the IKEA Concept, tools, manuals, guidelines

Requirements:

  • Experience of working in vibrant retail environment
  • Experience of managing/leading and developing a team
  • Preferably gained in a retail/food service environment
  • Advanced knowledge of food production and food safety
  • Experience from food service business - from areas like events, catering, big social restaurant operations or traditional restaurant business
  • Experience of creating long-term action plans and setting budgets and following up on goals. Proven record of meeting agreed goals
  • Knowledge of the IKEA Concept, including our vision and business idea, IKEA culture and values, and how we create our business advantages
  • English communication skills
  • MS Office literate

Additional Information:

Job Posted:
March 21, 2026

Expiration:
April 30, 2026

Employment Type:
Fulltime
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