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IKEA Logo IKEA · Sales

Kitchen Planner

United Kingdom, Edinburgh 27541.00 GBP / Year · Job Posted April 16, 2026
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Job Description

Join our team and help customers create the heart of their homes! We're looking for someone who can make the planning experience enjoyable and inspiring by engaging with customers warmly and attentively. Apply today and be part of a team that turns kitchen dreams into reality at IKEA!

Job Responsibility

  • Planning & Designing kitchens for customers in both initial and follow up appointments to provide accurate plans, along with installation and custom worktop quotations where appropriate
  • Engage with customers identifying their needs, inspiring and advising them on suitable solutions for their life at home
  • Support sales by ensuring the customer meets an area that is clean, well presented and easy to shop
  • Support with responding to the customer emails, securing payments both in store and remotely
  • Communicate with customers in a variety of ways, including email, text and calls starting from pre appointment calls, and continuing through planning and purchase of their kitchen
  • Support the overall customer shopping experience in the Kitchens Department by completing other tasks when needed this may include ensuring products are available, priced and supporting with kitchen enquires

Requirements

  • Interest in people’s life at home and providing personalised solutions
  • Experience working in a customer oriented business, working closely with sales targets and customer conversion rates
  • Always looking for ways to improve customer experience and grow sales, finding solutions to problems and communicating with the customer
  • Open to learning and working with a variety of computer programmes including Microsoft Office suite and Planning Tools

What we offer

  • 15% IKEA discount and discount portal helping you save £100s on high street retailers
  • X4 Life Assurance, enhanced statutory pension contributions and interest free loans
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