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You'll be the driving force behind making the customer's dream kitchen a reality. Acting as a liaison between the customer and service providers like designers, contractors and IKEA sales co-workers. You'll ensure a brilliantly executed kitchen remodeling experience.
Job Responsibility:
Acting as a liaison between the customer and service providers like designers, contractors and IKEA sales co-workers
Ensuring a brilliantly executed kitchen remodeling experience
Reviewing all kitchen installation services to ensure that the Kitchen & Bath Service standards are met or exceeded
Acting as the central point of communication between service providers and customers for all installation issues, deviations and resolutions
Coaching co-workers to boost sales and enhance the customer shopping experience
Providing performance feedback on external service providers and IKEA sales department to continually improve the customer experience
Requirements:
3 years of experience in a sales or customer service role
3 years of experience with vendor relationship management
Experience with kitchen design planning and working in the kitchen planning business
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