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If you’re passionate about providing a great customer experience join us as a Kitchen and Bathroom Design Consultant. You’ll help customers design and create spaces that make a real difference in their homes. From the first conversation in our showroom to visiting them at home, you’ll guide them through the process with care. You’ll take the time to understand what matters to them, offer product advice, and use your design knowledge to bring their ideas to life. Every project is unique and every project matters. You’ll own the full customer experience from start to finish.
Job Responsibility:
Deliver full Wickes customer journey in-store, virtual, or at customer's home
Turn prospects into customers finding best solutions for customers' space and budget
Proactive in generating leads within showroom
Create inspiring designs using design tools, presenting and refining ideas in collaboration with customers
Look after showroom maintaining displays and keeping up high standards
Stay organised and proactive keeping customers updated and communicating progress clearly
Stay compliant with all company policies and regulations including finance, GDPR, and health & safety
Requirements:
Passionate about providing a great customer experience
Great listener who enjoys helping customers and building trusted relationships
Experienced in consultative selling and motivated to achieve and exceed sales targets
Creative and practical, can see possibilities in a space and know how to make ideas work
Calm and confident, handles challenges with professionalism
Organised and proactive, takes ownership and stays on top of details
Industry savvy, keeps up to date with latest trends and understands local market
Valid UK driving licence and access to a vehicle
Nice to have:
Some experience of using design tools
Working knowledge of similar tools such as AutoCAD or Photoshop
What we offer:
Competitive salary plus uncapped commission (including guaranteed commission during training period)
Comprehensive 7-week training programme
Dedicated mentor support for first 9 months
Competitive colleagues benefits
Flexible working options
Up to 35 days of annual leave including Bank Holidays
Defined Contribution Pension Scheme up to 10% dependent on length of service
20% colleague discount
Save-as-you-earn and cashback health schemes
Access to discount platform for retailers, gyms and more