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If you’re passionate about providing a great customer experience join us as a Kitchen and Bathroom Design Consultant. You’ll help customers design and create spaces that make a real difference in their homes. From the first conversation in our showroom to visiting them at home, you’ll guide them through the process with care. You’ll take the time to understand what matters to them, offer product advice, and use your design knowledge to bring their ideas to life. Every project is unique and every project matters. You’ll own the full customer experience from start to finish.
Job Responsibility:
Deliver our full Wickes customer journey: whether it’s in-store, virtual, or at a customer’s home, you’ll treat every customer with the same attention
Turn prospects into customers finding the best solutions for our customers' space and budget. You’ll also be proactive in generating leads within your showroom
Create inspiring designs using our design tools, presenting and refining ideas in collaboration with customers
Look after your showroom maintaining displays and keeping up our high standards
Stay organised and proactive keeping our customers updated and always communicating progress clearly
Stay compliant with all company policies and regulations including finance, GDPR, and health & safety
Requirements:
You’re customer-focused: you’re a great listener who enjoys helping customers and building trusted relationships
You’re sales driven and results-minded: you’re experienced in consultative selling and are motivated to achieve and exceed sales targets while doing what’s right for our customers
You're creative and practical: you can see the possibilities in a space and know how to make ideas work
You’re calm and confident: you handle challenges with professionalism and keep things moving forward
You’re organised and proactive: you take ownership, stay on top of details, and get things done
You’re industry savvy: you keep up to date with the latest trends and understand your local market
Some experience of using design tools would be desirable, however a working knowledge of similar tools such AutoCAD or Photoshop would be an advantage
You will also need a valid UK driving licence and access to a vehicle as you’ll visit customers at home
Nice to have:
Some experience of using design tools
working knowledge of similar tools such AutoCAD or Photoshop
What we offer:
Competitive salary plus uncapped commission (including guaranteed commission during your training period)
Comprehensive 7-week training programme where you’ll learn about our products, our design tools and our customer sales journey
Dedicated mentor support for your first 9 months
Competitive colleagues benefits
Flexible working options
Up to 35 days of annual leave including Bank Holidays
Defined Contribution Pension Scheme up to 10% dependent on length of service
20% colleague discount
Save-as-you-earn and cashback health schemes
Access to a discount platform for retailers, gyms and more