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At Metropolitan Gaming, we don't just offer jobs—we create experiences. Whether it's the electric buzz of our city casinos or the slick precision of our online platform, we're the heartbeat of high-end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle.
Job Responsibility
Lead and manage a team of bar staff, providing guidance, training, and performance evaluations
Develop and implement operational strategies to enhance bar efficiency and guest satisfaction
Monitor and maintain appropriate levels of bar inventory, including beverages, supplies, and equipment
Create and promote sports related events, viewing parties and local partnerships
Engage with customers and sports fans through social media and promotions
Build relationships with local fan groups to drive attendance
Maintain cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
Handle guest inquiries, concerns, and feedback, resolving issues promptly and professionally
Implement and enforce company policies and procedures to uphold service standards
Collaborate with other departments to coordinate events, promotions, and special bar-related activities
Recruit, train and supervise bar and restaurant staff to deliver excellent service
Create and manage employee schedules to optimise efficiency and labour costs
Motivate and coach team members, fostering a positive and professional work environment
Handle conflict resolutions and staff management
Full accountability of the Profit and Loss account for King's Sports Bar
Implement and drive a guest obsessed venue where KPI's and measures are driven to success
Spearhead key events and drive brand partnerships with our key suppliers
Work with the marketing team to promote in-house events, seasonal offers, and customer engagement initiatives namely digital darts in Kings Sports Bar
Identify and implement upselling and cross-selling opportunities to drive food and beverage sales
Requirements
You must be aged 18 or above and have the right to work in the UK
This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling
Kings Sports Bar Managers will spend a large portion of their shift on their feet working directly with the public
You will be a passionate, dynamic and experienced Sports Bar Manager
sports obsessed
passionate about hospitality
knowledgeable about food and beverage operations
skilled at managing a fast paced bar setting
thorough knowledge of all sports
What we offer
50% off food and beverages in all UK venues
Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
Company Sick Pay
Company Pension
Life Assurance
Refer a friend incentive
Financial advice services
Employee health and wellbeing services
Virtual GP Services
Season Ticket Loans
Employee assistance program: A confidential helpline providing 24/7 advice and counselling