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Metropolitan Gaming is about more than the games or the buzz of the venue. It’s about energy. Atmosphere. Service that’s sharp and in sync with the moment. Driven by people, we’re a diverse, close-knit team who back each other, celebrate wins and create great experiences together. If you’re upbeat, curious and ready to get involved, you’ll feel at home here. Personality matters. Every shift is a chance to make your mark. You will be a passionate, dynamic and experienced Sports Bar Manager to lead our team and create an exciting, high energy environment for sports fans from all aspects of sports. You will be sports obsessed, (yes, really!). The ideal candidate is passionate about hospitality, knowledgeable about food and beverage operations, skilled at managing a fast paced bar setting and has a thorough knowledge of all sports. You will be responsible for overseeing daily operations, ensuring exceptional customer service and driving sales while maintaining a fun and safe atmosphere.
Job Responsibility
Lead and manage a team of bar staff, providing guidance, training, and performance evaluations
Develop and implement operational strategies to enhance bar efficiency and guest satisfaction
Monitor and maintain appropriate levels of bar inventory, including beverages, supplies, and equipment
Create and promote sports related events, viewing parties and local partnerships
Engage with customers and sports fans through social media and promotions
Build relationships with local fan groups to drive attendance
Maintain cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
Handle guest inquiries, concerns, and feedback, resolving issues promptly and professionally
Implement and enforce company policies and procedures to uphold service standards
Collaborate with other departments to coordinate events, promotions, and special bar-related activities
Recruit, train and supervise bar and restaurant staff to deliver excellent service
Create and manage employee schedules to optimise efficiency and labour costs
Motivate and coach team members, fostering a positive and professional work environment
Handle conflict resolutions and staff management
Full accountability of the Profit and Loss account for King’s Sports Bar
Implement and drive a guest obsessed venue where KPI’s and measures are driven to success
Spearhead key events and drive brand partnerships with our key suppliers
Work with the marketing team to promote in-house events, seasonal offers, and customer engagement initiatives
Identify and implement upselling and cross-selling opportunities to drive food and beverage sales
Requirements
Passionate, dynamic and experienced Sports Bar Manager
Sports obsessed
Passionate about hospitality
Knowledgeable about food and beverage operations
Skilled at managing a fast paced bar setting
Thorough knowledge of all sports
Must be aged 18 or above
Have the right to work in the UK
Ability to work nights, evenings, weekends and shifts
What we offer
Discounts and perks across travel, retail, hospitality and wellbeing
Company pension scheme and life insurance cover
Discount on Food and non-alcoholic beverages across all venues