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KidStrong Assistant General Managers are the second in command when it comes to the center. It’s the responsibility of the Assistant General Manager to work with the General Manager on fostering a culture of learning and development for both their Coaches and the Families that attend the center and delivering key business results such as sales performance and lowering member attrition. The Assistant General Manager is a talented, welcoming, and engaging leader who is focused on delivering an exceptional experience for the kids, families, and team members.
Job Responsibility:
Understand the center’s key KPI’s and financials in order to make informed and responsible business decisions
Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service
Oversee center level initiatives i.e. center maintenance, training, brand consistency etc
Daily, Weekly, and Monthly cleaning and maintenance of the center
Communicate any Coach schedule changes using appropriate scheduling and communication platforms
Schedule and sell KidStrong events such as Camps and Parties, to maximize center profitability
Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool
Finalize sales and bookings that are generated through online self-sign up flow
Source and attend local events to increase brand awareness, drive incremental leads and memberships
Foster a coaching culture
Continuously assess and document Coaches based on the KidStrong Coach DNA profile and class quality
Partner with the General Manager on onboarding, managing, training and evaluating coaching candidates
Manage and support ongoing professional development of staff through LearnUpon
Communicate professionally with co-workers in Slack and Email, including periodic checks of messages when not in centers
Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from 15 months - 11 years-old approximately as required by business demands
Understand the “why” behind the KidStrong curriculum and be able to clearly and concisely communicate it
Demonstrate and manage the implementation of various programming and curriculum elements
Use the KS Coaches App to record data and provide data (attendance, awards, etc.)
Requirements:
Athletic or coaching background with experience working with or coaching kids ages 15 months - 11 years old
Comfortable speaking to parents/guardians regarding variety of topics
Achieve Coach Certification through the HQ Training and Certification team
Complete training through LearnUpon as required by the HQ Training and Certification team
Practical work experience with Google and Microsoft platforms
Intermediate knowledge of physiology, exercise technique, and body mechanics
CPR certified
Nice to have:
Prior experience as a pediatric OT/PT is a plus, but not required
Previous experience in management is preferred but not required
Previous experience with systems and platforms such as ZenPlanner, LearnUpon, CareerPlug, and ADP is preferred but not required