KidStrong Assistant General Manager Job at KidStrong Henderson (Raleigh)

Job Description

KidStrong AGM's are the leaders of the center – it is the responsibility of the AGM's to foster a culture of learning and development for both their Coaches and the Families that attend the center. The General Managers is a talented, welcoming, and engaging leader who is focused on defining goals and delivering an exceptional experience for the kids, families, and team members. The goal of the AGM is to develop and train their coaching team, build the culture of their center through interacting with families and managing center operations, and to deliver amazing classes.

Job Responsibility

Coach students by delivering and executing a world class program developed by the HQ Team that focuses on Brain, Physical, and Character development for ages groups ranging from 15 months - 11 years-old
Create positive interactions with students and families before, during, and after class
Maintain dynamic, fun, motivational. and professional demeanor when leading class
Achieve Coach Certification through the HQ Training and Certification team
Understand the “why” behind the KidStrong curriculum and be able to clearly and concisely communicate it
Demonstrate and manage the implementation of various programming and curriculum elements
Use the KS Coaches App to record data and provide data (attendance, awards, etc.)
Communicate professionally with co-workers in Slack
Must be able to ensure classes both start and end on schedule and follow the appropriate pace of curriculum
Must be able to work in a physically intensive environment
Must be comfortable physically working with kids to ensure proper technique and ensure student safety
Assisting parents of students, ages 3 and younger, with the direction and flow of a class
Lead weekly center staff programming meetings where staff receive training for the following weeks programming
Complete trainings through LearnUpon as required
Be able to fill in for sister centers per operational need for the territory
Continuously assess and document performance of Coaches
Achieve General Managers Certification through HQ certification team
Set and communicate Coach schedules
Build and maintain relationships with KidStrong families to align with our core values
Recruit, screen, interview, onboard, manage, train and evaluate coaching candidates
Monitor and ensure staffing levels are met while continually recruiting future talent
Ensure candidates complete all paperwork to be in compliance with company policy and law
Lead training practicals for new coaching candidates
Lead coaching candidates through the training process and required evaluations
Ensure coaching evaluations are up to date on a 30/60/90 model
Develop coaches through formal feedback sessions on a weekly basis
Manage and support ongoing professional development of staff through LearnUpon
Attend monthly HQ programming rollout calls
Attend monthly HQ Nation Head Coaching call
Lead center level programming rollout and train staff on next month's programming
Attend weekly leadership meeting with Raleigh Territory AD’s & leaders
Basic understanding of the center’s financials in order to make informed and responsible business decisions
Assist in the execution of community events as necessary
Drive membership sales through high-volume outbound phone calls on inbound leads 50 - 100 calls a day
Ensure seamless process for observations, trials, and enrollments to close sales opportunities
Proactively source partnerships and corporate sales opportunities
Oversee center level initiatives i.e. center maintenance, trainings, brand consistency etc
Daily, Weekly, and Monthly cleaning and maintenance of the center
Partner with center leaders on needs, KPIs, class ratings, and overall center performance
Provide excellent customer service to families and handle their needs when in center
Create and implement quarterly community engagement plans to drive lead generation and support brand awareness
Provide and maintain the highest level of customer service beyond the sale to protect brand integrity
Manage center level employee issues and manage appropriate documentation
Learn and manage your center’s KidStrong Camp
Host 2 Parents nights out a month
Be the sales champion for birthday parties on the weekend
Source, organize, and attend local grassroots marketing events to increase memberships and trials
Payroll, scheduling, time and attendance for center

Requirements

Passion for working with children is non-negotiable
Athletic or coaching background with experience working with or coaching kids ages 15 months - 11 years old
Comfortable speaking to parents/guardians regarding variety of topics
Practical work experience with Google and Microsoft platforms
Intermediate knowledge of physiology, exercise technique, and body mechanics
CPR certified (can obtain within 90 days of employment)
Self-starter who just gets the job done
Enjoy the spotlight, excel in coaching, and mentoring
Supervisory Responsibilities
High Standards
Natural Leader
Command Presence
Teacher
Professional
Performer
Mentor
Planning/Organizing
Oral Communication
Written Communication
Teamwork
Coachable/Low Ego Mindset
Adaptability

Nice to have

Prior experience as a pediatric OT/PT is a plus, but not required
Previous experience in management is preferred but not required
Previous experience with systems and platforms such as GloFox, HubSpot, Podium Messenger, LearnUpon, CareerPlug, and indeed are preferred but not required
Prior experience speaking to and educating parents on KidStrong curriculum is preferred

What we offer

Training & development
Bonus based on performance
Competitive salary
Employee discounts
Flexible schedule
Free uniforms
Opportunity for advancement
Paid time off

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KidStrong Assistant General Manager

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