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Kids Helpline Counsellor

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yourtown

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Location:
Australia , Blacktown

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Salary:

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Job Description:

Working at Kids Helpline is fast-paced, dynamic, and deeply meaningful. It requires adaptability, strong communication skills, and a commitment to supporting children and young people in a virtual support environment. While there are challenges, knowing you’ve made a difference in a young person’s life at a critical moment is truly rewarding. Make a difference in an iconic national service that has been supporting Australia’s children and young people since 1991! At Kids Helpline you will work with children and young people across Australia. It is a free service anyone can access which means you will have the opportunity to work with a diverse range of clients and presentations. It may be a one-off counselling call or crisis support; or ongoing counselling; or case management and complex mental health support. It’s a dynamic environment where every call and every shift is unique.

Job Responsibility:

  • Provide virtual counselling and crisis support to children and young people
  • Work within a 24/7 helpline environment
  • Engage in one-off counselling, ongoing counselling, or case management and complex mental health support
  • Participate in debriefing and supervision
  • Work to key performance standards, expectations and service indicators
  • Attend Team Connection Days and Skill Builder Training

Requirements:

  • Relevant Bachelor degree in Psychology, Social Work, Counselling, Human Services
  • Minimum of 1 year counselling experience, or other related experience in working therapeutically with young people
  • Ability to work a minimum of 48hrs per fortnight across a range of shifts in a 24/7 help line environment including, late evening, overnight and weekends, with flexibility and resilience to perform well within a shift work environment
  • Demonstrated high level technological competence and ability to work in a virtual support environment across multiple digital systems to deliver counselling and crisis support interventions
  • Demonstrated ability of, or capacity to acquire, telephone and online counselling skills as practiced by yourtown
  • Demonstrated high level of commitment to the principles of client centred practice, empowerment and confidentiality
  • Demonstrated understanding of social, cognitive, developmental and mental health issues confronting children, young people and their families
What we offer:
  • salary sacrifice options to increase your take home pay
  • regular line supervision and support plus internal practice supervision
  • opportunities for internal and external professional development
  • free access to LinkedIn Learning including over 16,000 learning modules
  • a genuine focus on employee health and wellbeing
  • yourWellness program includes free access to Calm & Centr Apps
  • access to free and confidential counselling sessions for you and members of your immediate family
  • access to discounted private health insurance, banking and finance, insurance, and superannuation through our partner organisations

Additional Information:

Job Posted:
March 20, 2026

Expiration:
April 12, 2026

Work Type:
On-site work
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