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Belstaff is searching for a Keyholder to join the team to maximise sales revenue within the Store whilst building a strong client base and providing an entrepreneurial level of customer service which sets the highest benchmark for the brand. This role is on a 40-hour per-week contract.
Job Responsibility:
Maximise sales revenue within the Store
Building a strong client base
Providing an entrepreneurial level of customer service
Acting as the role model on the shop floor in terms of sales and customer service
Supporting the team to deliver budget goals and customer service excellence
Ensuring the visual merchandise presentation reflects the brand vision
Building and maintaining strong relationships with clients, the sales team and the local business community
Requirements:
To set the sales benchmark in store consistently driving sales
To help create and be part of a dynamic and positive team
To greet, advise and help clients
To assist clients on the best products to suit their needs
To confidently and professionally answer questions and queries from clients
To be able to confidently cross sell and upsell across all product offers in store
To ensure that the client is the main focus at all times
To be up to date on local events and current affairs
To develop and ensure good internal customer service
Professionally handling customer complaints and issues
To understand Belstaff’s Global and International positioning
To be aware of Company and Store Security procedures
To ensure tagging & other security systems are adhered to
To ensure that all stock is protected at all times
To be alert to the possibility of theft
To ensure the standards of storing stock are maintained
To participate in all audits and counts
To ensure that the merchandising is in line with the Belstaff image
To ensure that stock is correctly labelled, tagged and available
Ensuring that the stock is in the best possible condition for sale
When allocated key holding duties, ensuring that these are conducted in accordance with Company procedures
Must liaise with Store Manager and other Managers/Supervisor on day to day decisions
To be aware of and follow all company rules and HSE legislation