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Keyholder

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Heirloom Hospitality

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Location:
United States , Birmingham, Michigan

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Key holder will oversee daily operations of this fast-paced concept. This is a hands-on, full-spectrum role with a strong hospitality ethos. This leader combines a strong business acumen with the product and quality obsession of a chef—ensuring best-in-class service, top-tier food and beverage, and a team-first culture.

Job Responsibility:

  • Food safety monitoring, including prepping and serving products in accordance with the Michigan Food Code
  • Opening & Closing duties including but not limited to stocking, orders, inventory, end of shift cleaning and pre-shift stocking to par levels and preparing for service
  • Ordering inventory from multiple vendors and suppliers along with coordinating with Heirloom direct reports on certain hand selected items
  • Develop and maintain relationships with regular guests, ensuring their preferences are logged and recognized during subsequent visits
  • Handing and resolving consumer complaints or concerns in a professional manner and in accordance with Heirloom SOPs
  • Pre-post shift log notes, completing close financial, nightly reporting and monthly inventory
  • Managing digital ordering platform for Take-Home orders being placed and picked up by guests or third parties

Requirements:

  • Customer Service Experience: Providing top-notch, personalized service with a goal of driving guest loyalty
  • Communication Skills: Effective verbal and written communication with experience tailoring our communication to a variety of audiences
  • Sales Skills: Strong persuasion, negotiation, and closing skills tailored to a discerning clientele
  • Taste & Aesthetics: An eye for quality, elegance, and an appreciation for the finer things. Ability to help make recommendations from our curated selection
  • Professional Presentation: Maintaining a polished appearance, demeanor, and etiquette consistent with a luxury brand image
  • Adaptability: Ability to cater to a diverse client’s needs and preferences while thinking outside the box and being willing to make quick decisions that respect brand operating standards and our guests’ preferences
  • Patience: Understanding that luxury sales might involve longer decision-making processes
  • Digital Proficiency: Familiarity with e-commerce platforms, social media and how to engage in online sales and order management
  • Teamwork: Demonstrated ability to work collaboratively with cross-functional teams
  • Local Market Awareness: Familiarity with the local culture and consumer trends, ability to provide feedback on these insights to drive sales strategies and/or product recommendations
  • Take Away Food Experience
  • Experience and understanding the intricacies of preparing, packaging, and selling food items specifically for guests to enjoy off-site
  • Demonstrated attention to detail ensuring all orders and checked and re-checked for accuracy
  • Required Years of Experience: 3 years
  • Leadership
  • Attention to Detail
  • Problem Solving
  • Creativity
  • Time Management
  • Relationship Building
  • Conflict Resolution
  • Cultural Awareness
What we offer:
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Dining Discounts

Additional Information:

Job Posted:
March 21, 2026

Expiration:
April 17, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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