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Keyholder

United States, San Francisco 21.00 - 23.00 USD / Hour · Job Posted February 18, 2026
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Job Description

We’re looking for a Keyholder who has experience on the sales floor and can quickly learn our policy and procedures. If you’re organized, proactive, and looking for a customer-oriented role, this might be the role for you!

Job Responsibility

  • Act as Manager on Duty when ASM and SM are not present
  • Learn all operational procedures and assist with all customer-related inquiries on the floor
  • Oversee opening and closing procedures for the store
  • Effectively communicate Rothy’s brand story, values, and mission to our customers
  • Support store leadership in communicating important updates to Retail Associates
  • Assist in keeping the entry area, display area, and floor clean and tidy
  • Supervise vendors for cleaning, in-store fixtures, or updates occurring at the store
  • Share expert brand and product knowledge to allow customers to personally experience our style, look, and quality of our shoes
  • Serve as a point person for all store associate questions and relay outstanding questions or issues to store leadership

Requirements

  • 2+ years of Retail, Hospitality, or a customer-oriented experience
  • Positive attitude and a relentless focus on making sure our customers are happy
  • Love collaborating and working in a team environment
  • Availability to work full time, 5 days a week, including Fridays, weekends, evenings and holidays
  • Comfortable in a fast-paced, ever-changing environment
  • Excellent communicator
  • Careful listener that thinks on their feet and can provide solutions in a timely manner
  • Comfortable working on your feet up to 8 hours a day in a busy store environment
  • Able to lift up to 25 pounds
  • 18 years of age or older

What we offer

  • Medical, dental and vision insurance
  • 4 weeks of paid time off plus paid holidays and paid wellbeing leave
  • 401(k) with employer match
  • Flexible Spending Accounts
  • Commuter benefits
  • A product allowance
  • Life insurance (for you and your family)

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