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As a Key Holder, you will support the management team in creating a welcoming, customer-focused environment that reflects the brand’s image. You bring energy, style expertise, and a customer-first mindset to every interaction, whether assisting on the sales floor, helping in the fitting room, or completing transactions at the cash desk. Your reliability and attention to detail ensure smooth store operations and an exceptional shopping experience.
Job Responsibility:
Deliver an outstanding customer experience that builds strong relationships and encourages loyalty
Process transactions efficiently and accurately, ensuring customers feel supported and valued at checkout
Use product knowledge and current promotions to drive add-on sales and support store performance
Maintain merchandising and presentation standards to keep the sales floor clean, organized, and visually appealing
Support daily store operations, including opening and closing procedures, to ensure smooth and consistent execution
Uphold a customer-first approach by offering styling advice, answering questions, and contributing to an engaging and inclusive environment
Requirements:
2+ years of experience in retail, sales, or customer service (experience with opening/closing responsibilities is preferred)
Strong customer service skills with the ability to create a welcoming and engaging shopping experience
Excellent multitasking and organizational abilities in a fast-paced environment
Passion for fashion: good sense of style and solid knowledge of fashion trends
Proficient in POS, ERP, ATS systems and Microsoft Office Suite
Flexible availability
able to work evenings, weekends and holidays
Ability to stand for extended periods, lift up to 40 lbs (18 kg), and use a step ladder reaching up to 3 m (10 feet)
High school diploma required
What we offer:
Paid Time Off*: Flexible days and vacation time to help you balance school, work and personal life
Flexible Hours: We adapt to your availability to offer a schedule that fits your needs
Career Advancement*: Opportunities for professional growth and career development
Enjoy up to 70% off* on personal purchases in your store and 50% off all RCL brands (Reitmans, RW&CO, PENN. Penningtons)
Generous Referral Policy*: Refer your friends and earn rewards for every successful hire – the more you refer, the more you earn