Keyholder Job at Belstaff (Cannock)

Job Description

Belstaff is searching for a Keyholder to join the team. The role is to maximise sales revenue within the Store whilst building a strong client base and providing an entrepreneurial level of customer service which sets the highest benchmark for the brand. As well as acting as the role model on the shop floor in terms of sales and customer service, this role includes supporting the team in order to deliver budget goals and customer service excellence, as well as ensuring the visual merchandise presentation reflects the brand vision and meets the highest standards possible. Strong relationships with clients, the sales team and the local business community must be built and maintained. This role is on a 40-hour per-week contract.

Job Responsibility

Maximise sales revenue within the Store whilst building a strong client base and providing an entrepreneurial level of customer service which sets the highest benchmark for the brand
Acting as the role model on the shop floor in terms of sales and customer service
Supporting the team in order to deliver budget goals and customer service excellence
Ensuring the visual merchandise presentation reflects the brand vision and meets the highest standards possible
Building and maintaining strong relationships with clients, the sales team and the local business community

Requirements

To set the sales benchmark in store consistently driving sales, achieving personal sales targets and enabling and encouraging other sales colleagues to achieve theirs
To help create and be part of a dynamic and positive team in order to maintain an environment in the store conducive to generating sales
To greet, advise and help clients
To assist clients on the best products to suit their needs
To confidently and professionally answer questions and queries from clients
To be able to confidently cross sell and upsell across all product offers in store, ensuring the client is walked through the in store collection
To ensure that the client is the main focus at all times. To set a standard that exceeds the benchmark for customer service within the luxury retail industry. This includes being fully conversant with all products and services available including product care, waxing, customisation, aftersales and stock availability
To ensure customer service levels consistently meet and exceed company expectations
To be the role model regarding customer service and sales standards at all times
To be up to date on local events and current affairs in order to promote conversation with clients
To develop and ensure good internal customer service with all other Belstaff Stores and with Head Office
Professionally handling customer complaints and issues
To understand Belstaff’s Global and International positioning
To be aware of Company and Store Security procedures and ensure they are adhered to at all times
To ensure tagging & other security systems are adhered to in store
To ensure that all stock is protected at all times
To be alert to the possibility of theft and follow Company procedures to minimise the opportunity for theft
To ensure the standards of storing stock on the shop-floor and back of house are maintained
To participate in all audits and counts
To ensure that the merchandising is in line with the Belstaff image and commercial objectives of the store
To ensure that stock is correctly labelled, tagged and available on the shop floor at all appropriate times
Ensuring that the stock is in the best possible condition for sale at all times. If any product is not on the shop floor, it should be stored, so as to avoid damage
When allocated key holding duties, ensuring that these are conducted in accordance with Company procedures
Must liaise with Store Manager and other Managers/Supervisor on day to day decisions, regarding safety, profitability and legal issues within the store
To be aware of and follow all company rules and HSE legislation
You may be required to undertake such further duties as your skills, qualifications and experience allow and/or as may be assigned to you by the Company from time to time

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