Keyholder Job at Skin Laundry (Hingham)

Job Description

We are looking for a dynamic and inspirational individual to support the clinic team to ensure the efficient running of the Clinic. You will use your outstanding leadership and sales skills to lead by example and provide inspirational, authentic, and personalized client service to achieve all sales and client service targets. If you are an ambitious self-starter with previous retail experience, looking for leadership development and growth, then this is the perfect role for you and the first step towards a long term and fulfilling career.

Job Responsibility

Creating curated client experiences
Effectively introduce and promote customized, no-downtime facials and Skin Laundry products specific to the personal skincare needs for current and prospective clients
Educating clients on the importance of the skin care protocols
Celebrating the success of the results our clients experience
Championing Skin Laundry’s mission and values and how our services and products achieve these goals
Effectively coordinating, scheduling, and rescheduling recurring and future clients
Consistently seeking, obtaining, and converting new clients
Supporting Store Operations Success: Support clinic success by improving efficiency and accuracy amongst all processes and procedures within the business
Strong communication skills, ability to multitask, and comfortability with computer/clinic systems
Establishes and maintains effective client retention processes
Understand and utilize company reports to leverage business and share insights on best practices for performance
Enhancing Skin Laundry Culture: Partner with clinic team to provide people-oriented, enjoyable & comfortable workplace of belonging
Respect and support all team members individuality & provide an inclusive environment
Understand opportunities and support the team to meet personal & clinic goals
Maintain organizational relationships

Requirements

Proven retail experience, preferably within skincare and/or aesthetics
The ability to provide inspirational, authentic and personalized customer service
Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
Two (2) years of experience in Skin Care/Aesthetics or customer service preferred
Prioritizes customer service and has exceptional communication skills
Proficient in problem solving and finding creative solutions
Must be able to create a comfortable atmosphere for clients and team members
Attentive and a good listener
Attention to detail in following company and safety protocol
Must prioritize client safety and customer service and be able to make clinical decisions, knowing when to ask for assistance
Goal oriented and self-motivated to achieve and exceed company benchmarks for success
Willing to learn and adapt to changes quickly
Comfortable and respectful with conflict management with clients and team members
Ability to commute/cover other clinics: Reliably commute to home clinic location & periodically travel to other clinics to provide coverage as needed
Physical Requirements & Environmental Conditions: This work is performed in a retail environment and requires the ability to walk short distances and stand for long periods of time
Must have the ability to lift and carry inventory and move clinic equipment
Regularly required to reach, crouch, kneel, bend, twist, push, pull, and carry up to 25lbs
Frequently talking and listening to clients in person and on phone
Requires the ability to operate standard office equipment such as phones, keyboards, computers, and touch screen devices
Specific vision abilities required by this job include close vision, depth perception, color vision, and ability to adjust focus

Nice to have

While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable
Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable
Previous experience with retail point-of-sale software, Zenoti experience is a plus!