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In Alfa Laval, we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining, recycling and purifying process that allow our customers to be better themselves. You will find our work in leading applications for water purification, clean energy, food production, waste processing, pharmaceutical development and much more. The people of Alfa Laval enjoy the freedom to pursue ideas and the resources to see those ideas to become reality, in an environment that welcomes drive, courage and diversity. The result is a company where we all can be very proud of what we do. Our core competencies are in the areas of heat transfer separation, and fluid handling. We are dedicated to optimizing the performance of our customers' processes. our world-class technologies, our systems, equipment and services must create solutions that help our customers stay ahead.
Job Responsibility:
Detailed review of existing master data and cleansing of data
Detailed mapping of existing processes from order to cash including service operation, inventory management, Service center order execution
Design ERP process of Parts inventory, Parts planning, material procurement for service centre and Service centre job execution
Support integration of existing system tools with ERP such as One Service, Discount tool etc
Design ERP process for order processing for all types of sales, from order review to invoice
Design process in ERP for pricing, discounts, taxes and contract terms
Design process for Customer account creation
Execute cutover order migration tasks and reconcile pre-migration vs post-migration order records
Participate in go‑live to process orders, monitor queues, and escalate critical issues immediately
Execute test scripts (unit, integration, UAT) for order-related scenarios
document outcomes and raise defects
Verify end-to-end order flows (order entry → fulfillment → invoicing → collections) during test cycles
Investigate and resolve order exceptions (pricing mismatches, validation errors, inventory holds) or escalate to functional/technical teams
Validate key master data used by orders (items, customers, prices, contracts) and report discrepancies to data owners
Perform periodic reconciliations between legacy systems, spreadsheets and the ERP
Work closely with Sales, Service, Operations, Finance and IT to resolve order-related gaps
Provide clear status updates to the rollout team and contribute to cutover runbooks and SOPs
Document order processing procedures, known issues, and step‑by‑step guides for the stabilized state
Train end users on order-entry best practices and system changes during hypercare
Enter and validate customer/sales/service orders in the new ERP according to defined templates and business rules
Requirements:
Min. qualification would be a Bachelor’s degree in Engineering or a related field
3–6+ years of relevant experience in Order Handling