Key User - Configured Orders - D365

Key User - Configured Orders – D365 Key Responsibilities in this role (Capital Sales and Service): Detailed review of existing master data and cleansing of data Detailed mapping of existing processes from order to cash including service operation, inventory management, Service center order execution. Design ERP process of Parts inventory, Parts planning, material procurement for service centre and Service centre job execution Support integration of existing system tools with ERP such as One Service, Discount tool etc Design ERP process for order processing for all types of sales, from order review to invoice. Design process in ERP for pricing, discounts, taxes and contract terms Design process for Customer account creation GO LIVE Support: Execute cutover order migration tasks and reconcile pre-migration vs post-migration order records. Participate in go‑live to process orders, monitor queues, and escalate critical issues immediately. Testing and quality assurance: Execute test scripts (unit, integration, UAT) for order-related scenarios; document outcomes and raise defects. Verify end-to-end order flows (order entry → fulfillment → invoicing → collections) during test cycles. Exception handling and troubleshooting Investigate and resolve order exceptions (pricing mismatches, validation errors, inventory holds) or escalate to functional/technical teams. Data integrity and master‑data checks Validate key master data used by orders (items, customers, prices, contracts) and report discrepancies to data owners. Perform periodic reconciliations between legacy systems, spreadsheets and the ERP. Communications and stakeholder coordination: Work closely with Sales, Service, Operations, Finance and IT to resolve order-related gaps. Provide clear status updates to the rollout team and contribute to cutover runbooks and SOPs. Documentation and training Document order processing procedures, known issues, and step‑by‑step guides for the stabilized state. Train end users on order-entry best practices and system changes during hypercare. Enter and validate customer/sales/service orders in the new ERP according to defined templates and business rules