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The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.
Job Responsibility:
Opening and closing routine
Product Knowledge & Brand Awareness
Business Understanding
Proactive Thinking
Attention to Detail
Register/Point of Sales use
Asset Protection
Visual Displays
System Skills
Ensuring all customers receive quality in-store experience
Acting as the Floor Supervisor
Providing guidance and coaching to Brand Reps and Stock Associates
Ensuring store operations are running effectively
Driving store performance on the floor through customer experience and team achievement of daily sales
Requirements:
Education- High School Diploma/ G.E.D. equivalent preferred
Retail Experience- At least 1 year of retail experience is preferred.
Supervisor/ Managerial Experience- No supervisory/ management experience is required.
Customer Focus
Communication
Interpersonal Interaction
Fashion Trend Knowledge
Outgoing
Assertiveness
Adaptability/Flexibility & Stress Tolerance
Poise & Ambition
Multi-Tasking
Applied Learning
Promoting Diversity & Inclusion
Work Ethic
Omni Channel Services
What we offer:
Equitable compensation and benefits
Flexibility and competitive Paid Time Off
Education and engagement events
Associate Resource Groups
Volunteer opportunities
Additional time off to give back
Quarterly Sales Incentive Bonus
Merchandise Discount
Flexible Schedule
Opportunities for Career Advancement
Opportunity to Become a Brand Affiliate
Training and Development
A Global Team of People Who'll Celebrate you for Being YOU