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The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.
Job Responsibility:
Opening and closing routine
Product Knowledge & Brand Awareness
Business Understanding
Proactive Thinking
Attention to Detail
Register/Point of Sales use
Asset Protection
Visual Displays
System Skills
Ensuring quality in-store experience
Acting as Floor Supervisor
Providing guidance and coaching to Brand Reps and Stock Associates
Ensuring store operations run effectively
Driving store performance through customer experience and team achievement of daily sales
Requirements:
High School Diploma/ G.E.D. equivalent preferred
At least 1 year of retail experience is preferred
CEFR B2 Fluency in English & German, required
Customer Focus
Communication
Interpersonal Interaction
Fashion Trend Knowledge
Outgoing
Assertiveness
Adaptability/Flexibility & Stress Tolerance
Poise & Ambition
Multi-Tasking
Applied Learning
Work Ethic
Omni Channel Services
Nice to have:
Supervisor/ Managerial Experience is not required but preferred
Abitur/G.E.D.-Äquivalent bevorzugt
What we offer:
Quarterly Sales Incentive Bonus
Paid time off which can increase with position and seniority
Merchandise Discount
Employee assistance program
access to free psychological and behavioral health counseling
Flexible Schedule
Opportunities for Career Advancement
Opportunity to Become a Brand Affiliate
Training and Development
A Global Team of People Who'll Celebrate you for Being YOU