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Reporting to the Store Manager, the Key Holder strategically manages and promotes sales culture within a Retail environment to achieve or exceed sales, KPIs, and profitability goals through short- and long-term planning and expense control. They guarantee consistently high customer experience within the Store per Psycho Bunny’s core values and service standards.
Job Responsibility:
Build a delighted and loyal customer base through engagement, conversion, and capturing customers' phone numbers and e-mail addresses
Assist with recruitment, training, development, and succession of high-performing Team Members
Maintain Product Knowledge for self and store team
Accountable for payroll control and service-driven scheduling
Analyze customer profiles, buying trends, and competitive information
Manage and monitor Loss Prevention
Manage and achieve or exceed all Inventory and Shrink goals
Oversee and manage Physical Inventory
Directly responsible for execution and processing of merchandise
Manage and communicate merchandise opportunities
Ensure execution and maintenance of all Visual Directives
Execute all requirements concerning OSHA
Assist with all other duties as required by the store manager
Work collaboratively with all other Psycho Bunny team members
Requirements:
1-year minimum retail management experience
Must be able to work a flexible schedule, including nights, weekends, and holidays
Strong communication skills
Ability to foster a customer-focused selling culture