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L'OCCITANE EN PROVENCE Logo L'OCCITANE EN PROVENCE · Sales

Key Holder Sales Associate

United Kingdom, Chichester 13.07 GBP / Hour · Job Posted January 24, 2026
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Job Description

To work as part of a team and provide all customers with an exceptional shopping experience in our Boutiques as well as supporting the management team with opening and closing the boutique, when required.

Job Responsibility

  • Always provide the highest level of service to ensure all customers have an exceptional shopping experience
  • Promote and maintain good housekeeping and visual merchandising standards throughout the boutique and participate in window campaign changes as required
  • Performing key holder duties such as opening and closing the boutique, cash handling and ensuring H&S compliance
  • Completing any other tasks required by Boutique Management to support the needs of the business
  • Offer & provide demonstrations to all customers
  • Assist in unpacking and checking off of new stock deliveries as well as participating in stock takes when required
  • Consistently meet/exceed your personal Key Performance Indicators (KPI’s)
  • Understanding of different customer types
  • Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers
  • Ensure all online training is completed to ensure your development is a priority whilst with L’OCCITANE
  • Support in-Boutique and external customer events
  • Always adhere to Company policies and procedures
  • Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L’Occi Way and honouring the brand commitments

Requirements

  • A love of retail
  • Excellent customer service skills
  • Confident and effective communication and listening skills
  • To demonstrate pro-active selling ability
  • Highly motivated to achieve personal KPI’s and contribute towards Boutique objectives
  • Able to work effectively in a team
  • Reliable, honest, and flexible
  • Positive and friendly attitude as well as consistent ability to operate at your best

What we offer

  • Discretionary Company Bonus scheme
  • Contribution Pension Scheme
  • Holiday Allowance – above statutory
  • Flexible Bank Holidays
  • Enhanced Maternity (20 weeks full pay ) and Paternity leave (12 weeks full pay) after 1 year
  • Hybrid working for Office based staff– 3 days in the office
  • Work from Anywhere Policy – up to 4 weeks a year
  • Volunteering 1 Day
  • Half day leave for Birthday
  • One day’s holiday for NewlyWeds
  • Discount Scheme
  • Product allocation
  • Reward Gateway – company benefits platform
  • Cycle to work scheme through Reward Gateway
  • Travel Loan through Reward Gateway
  • Subsidised health & wellbeing plan
  • Long service awards
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