CrawlJobs Logo
Flight Centre Brand Logo Flight Centre Brand · Customer Service

Key Customer Success Manager

Australia, South Bank 97375.00 - 116850.00 AUD / Year · Job Posted May 14, 2026
Apply Position
Job Link Share

Job Responsibility

  • Identify opportunities for value added sales into existing customer base
  • Ensure fees are charged as per our CT agreement
  • Identify opportunities and strategies to drive turnover and revenue growth
  • Drive customer compliance and growth with directly procured products and services from CT, air, hotel, car, rail, ground transport, insurance and VIP Services
  • Conduct regular profit and loss reviews of customers
  • Work with national, regional, global CT teams to optimise contract opportunities
  • Ensure agreed customer deliverables are being met
  • High level understanding of customer commercial opportunities to maximise revenue
  • Communicate with customer at all levels
  • Engage with internal stakeholders including operations, finance and support to deliver value to customer
  • Monthly touch points with operational team
  • Conduct yearly R.S.V.P Assessment
  • Regular communication with other CT stakeholders as required
  • Identify and build relationships with key customer stakeholders
  • Build strategic customer relationships to develop business opportunities and to influence change
  • Connect senior executives of customer with key senior stakeholders at CT and FCTG
  • Build and maintain relationships with C-Suite
  • Keep customer informed of latest CT products and services
  • Be an expert in selling the benefits of all product and service opportunities
  • Quarterly recommendations of innovation into customer program
  • Implement products & services that enhance customer programs
  • Provide recommendations to customers on strategic direction of program in respect to booking, payment settlement and compliance benchmarked to like customers
  • Detailed innovation roadmap for all customers
  • Engage with senior FCTG tech leaders to help drive technology innovation within program
  • Develop strong internal and external business relationships
  • Influence customer to change to deliver value to customer program
  • Uphold FCTG Values and Philosophies
  • Work with operational teams to drive outstanding service delivery to the customer
  • Develop strong narratives to implement ROI and change
  • Provide deep insights to customer programs that deliver enhanced value
  • Customised technical configuration for all technical products
  • Ensure technical configurations are optimised
  • Keep customer informed of latest CT technical products
  • Utilise CRM systems (Salesforce) to leverage customer communications and document activities
  • Engage SME to manage and deliver key customer projects
  • Work with senior technology leaders to deliver outcomes to customer
  • Create automated schedule of analytics/reporting for customers
  • Analyse customer data and trends and deliver opportunities through analysis
  • Utilisation of strong narrative to connect analytics to customer benefit
  • Use and selling of benchmark data products to customers
  • Develop compelling recommendations and solutions that align with the clients’ business goals and requirements
  • Implement a highly customised and focused business plan template that aligns with customer goals
  • Measure and deliver on business plan outcomes
  • Complete annual review of customer program and offer savings/efficiency improvements
  • Conduct yearly Vision/Planning/Goals sessions with customer
  • Use of program performance scorecard to measure value
  • Implementation of CT de-risk strategy to retain customer
  • Clearly articulate ROI on business plan outcomes
  • Challenge and influence customer to take up program recommendations
  • Conduct a yearly full program review with customer
  • Manage, influence and deliver key customer projects
  • Communicate to key stakeholders on key project deliverables
  • Work with stakeholders to deliver statement of works
  • Excellent understanding of project management framework
  • Integrate business goals into project scope and deliverables

Requirements

  • Min 3 years extensive customer success/account management, ideally in the Travel & Tourism industry
  • Experience in managing large and complex customers
  • Ability to clearly articulate knowledge about products, services and value proposition to customers
  • Demonstrated ability to build multi-level relationships
  • Corporate B2B service experience

What we offer

  • Incentives
  • Super
  • Inclusive company culture
  • Great Place To Work certified
  • Equal Opportunity Employer
  • Individualised Learning & Development pathway options
  • Access to LinkedIn Learning
  • Exclusive Staff Discounts
  • Travel Discounts
  • Career opportunities across global brands
  • Corporate Health Discounts with BUPA
  • Access to internal gym at FCTG HQ
  • Mental Health Support and Employee Assistance Program
  • Regular awards nights, social team-building and industry events
  • Opportunity to attend global conferences (Bangkok in 2026)
  • Corporate Social Responsibility program
  • Paid parental and volunteer leave
  • Sustainability efforts
Flight Centre Brand - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Key Customer Success Manager

8 matching positions

Senior Customer Success Manager, Key Accounts (German speaking)

We are looking for an Enterprise Customer Success Manager who will partner with ...
Location
Location
United Kingdom
Salary
Salary:
Not provided
global-e.com Logo
Global-e
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 3+ years experience in an Account Management or Customer Success Manager role
  • Prior B2B experience in a software, logistics or SaaS company preferred
  • Proven ability to manage multiple projects at a time
  • Experience in generating revenue by expanding on an existing book-of-business
  • Experience in delivering client-focused solutions based on customer needs
  • Strong analytical skills with the ability to present data and trends to internal and external clients
  • Excellent verbal and written English communications skills
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels
  • Excellent listening, negotiation and presentation skills
  • BA/BS degree or equivalent preferable
Job Responsibility
Job Responsibility
  • Operate as the lead point of contact for all clients’, liaising with the relevant teams at Global-e to ensure a quick and swift process
  • Develop a trusted advisor relationship with key accounts, mainly with C-levels
  • Generate revenue though up-selling and cross-selling existing accounts
  • Proactively identify expansion opportunities in addition to any red flags
  • Prepare periodic performance reports and QBRs covering and analysing clients’ KPIs
  • Support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices
  • Build and maintain strong and long-lasting client relationships
  • Fulltime
Read More
Arrow Right

Senior Customer Success Manager Key Accounts

We are looking for a Strategic Accounts Customer Success Manager (CSM) who will ...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
global-e.com Logo
Global-e
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 4+ years experience in an Account Management or Customer Success Manager role
  • Prior B2B experience in a software, logistics or SaaS company preferred
  • Proven ability to manage multiple projects at a time
  • Experience in generating revenue by expanding on an existing book-of-business
  • Experience in delivering client-focused solutions based on customer needs
  • Strong analytical skills with the ability to present data and trends to internal and external clients
  • Excellent verbal and written English communications skills
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels
  • Excellent listening, negotiation and presentation skills
  • BA/BS degree or equivalent preferable
Job Responsibility
Job Responsibility
  • Operate as the lead point of contact for all clients’, liaising with the relevant teams at Global-e to ensure a quick and swift process
  • Develop a trusted advisor relationship with key accounts, mainly with C-levels
  • Generate revenue though up-selling and cross-selling existing accounts
  • Proactively identify expansion opportunities in addition to any red flags
  • Prepare periodic performance reports and QBRs covering and analysing clients’ KPIs
  • Support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices
  • Build and maintain strong and long-lasting client relationships
  • Fulltime
Read More
Arrow Right

Customer Success Manager, Key Accounts

As a Customer Success Manager, you’ll be a trusted advisor to your assigned cust...
Location
Location
Canada , Kitchener
Salary
Salary:
Not provided
dialpad.com Logo
Dialpad
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 2-5 years of customer success experience at a SaaS company
  • Experience working with and general knowledge of Telecommunications and Contact Center space preferred
  • Experience and comfort interacting with and influencing C-level executives
  • Strong presentation, meeting facilitation, and written communication skills
  • Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately
  • Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients
  • Ability to work cross-departmentally
  • Must have the ability to lead, manage, or influence both internal and customer resources to achieve positive outcomes
  • Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness
  • Willingness to travel to customer locations and team offsites
Job Responsibility
Job Responsibility
  • Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution
  • Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
  • Conduct Business Reviews and status calls with the intention of creating alignment of common goals, identifying growth or risk opportunities, and communicating performance metrics and insights
  • Maintain a deep grasp of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs
  • Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings, and working cross-functionally to resolution
Read More
Arrow Right
New

Customer Success Manager

At Linear, we're building the product development system for teams and agents. A...
Location
Location
Salary
Salary:
Not provided
linear.app Logo
Linear
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years relevant work experience in a technical customer-facing role
  • SaaS and start up experience a must
  • comfortable working and adapting in a fast paced and flexible environment
  • Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively
  • Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively
Job Responsibility
Job Responsibility
  • Develop and maintain strong relationships with key stakeholders at Linear’s largest customers - act as the primary point of contact for customer inquiries, concerns, and feedback
  • Become a product expert and help customers use Linear to drive business outcomes
  • Drive customer onboarding and training on Linear’s features and best practices
  • continually strive to expand the usage and adoption of Linear within accounts
  • Be the voice of the customer
  • advocate for customer needs internally, collaborating with product, sales, and support teams to address challenges and drive enhancements in the product
What we offer
What we offer
  • Interesting and challenging work
  • Work-life balance
  • Competitive salary and equity
  • Employee-friendly equity terms
  • Stipend to set up your home office
  • Paid lunch and coffee during workdays
  • Work remotely, no commuting to the office
  • Paid co-working space/desk at an office
  • Health, dental, and vision insurance (US)
  • Regular team events and offsites
  • Fulltime
Read More
Arrow Right
New

Enterprise Customer Success Manager

The Enterprise Customer Success Manager is a key role within the Customer Experi...
Location
Location
France; Italy , Paris; Nantes; Milan
Salary
Salary:
Not provided
akeneo.com Logo
Akeneo
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • You speak Italian and English fluently
  • Spanish would be a plus
  • You have a solid background in customer success or project management within the SaaS industry preferably in product data management
  • You are an expert in developing and executing customer success plans, including implementation, risk management, health monitoring, adoption and digital transformation
  • You have experience creating lasting, trusted relationships with customer contacts in different roles up to the C-level
  • You have a strong track record in managing high-value customer accounts, driving retention, and achieving growth targets
Job Responsibility
Job Responsibility
  • Build strong relationships with our partner ecosystem, and key contacts at customer accounts, including C-level executives (across both the business and IT), turning them into active brand advocates through reference calls, public speaking engagements, and joint customer stories
  • Drive adoption of our software and AI integrations and identify opportunities for expansion
  • Create prescriptive and customised success plans to help customers define, measure, and achieve business outcomes using Akeneo's solutions
  • Engage with customers in insightful ways, including delivering personalised, action-focused business reviews and presenting customer stories
  • Understand the signs of risk and proactively identify it. Capable of devising strategies to mitigate risk and executing defined action plans
  • Achieve retention and growth targets by mastering customer goals, needs and ecosystem to help identify new upsell and cross-sell opportunities
  • Contribute to Akeneo's customer success framework for customer lifecycle management, developing strong client relationships, monitoring customer health, and creating tangible benefits and value for customers
  • Collaborate with Forward Deployed Engineers and Solution Integrators to ensure a successful deployment of Akeneo
  • Lead customer workshops, leverage your industry and knowledge to make proactive recommendations and help customer optimize their use of our solutions
What we offer
What we offer
  • Flexible working hours
  • hybrid setup allowing 3-4 days working from home and option to Work from Anywhere for up to 30 days per year
  • Italy: Enjoy 25 days of annual leave
  • France: Enjoy 34 days of annual leave and RTTs
  • Home Office & Commuter Benefits: Enjoy a €500 budget to enhance your home office
  • 50% discount on the public transportation pass of your choice or a €45/month Sustainable Transportation Allowance to support eco-friendly commuting
  • Meal vouchers (France only): Get your 50% employer-funded Swile card and benefit from €9,5 worth of meal vouchers per working day
  • Generous Parental Leave: Italy: Benefit from 5 months of paid maternity leave, 2 weeks + 10 days of paid leave for the second parent
  • France: Benefit from 16 weeks of paid maternity leave, 4 weeks of paid leave for the second parent
  • A gradual return to work program is also available
  • Fulltime
Read More
Arrow Right
New

Customer Success Manager – German Market

Spendesk is a 7-in-1 SaaS spend management platform used by 5,000+ companies acr...
Location
Location
Spain , Barcelona
Salary
Salary:
Not provided
spendesk.com Logo
Spendesk
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 🇩🇪 Fluent German - native or C2 level (non-negotiable for this role)
  • 🇬🇧 Professional English - working proficiency
  • A genuinely consultative mindset: you advise, anticipate and add value - you don't just answer tickets
  • Ability to manage a client portfolio independently with strong ownership
  • Analytical thinking: you use data to spot risks and opportunities early
  • Passion for customer experience and long-term relationship building
Job Responsibility
Job Responsibility
  • Own your client relationships: Build strong, trusted partnerships with Finance Managers, CFOs and key decision-makers across the German market
  • Proactively advise clients on best practices and platform optimisation - anticipate their needs before they even ask
  • Drive adoption and ensure every client gets the most out of Spendesk from day one
  • Protect and grow revenue: Monitor account health and act early to mitigate churn risk
  • Identify expansion and upsell opportunities and work hand-in-hand with Sales to convert them
  • Maintain high NPS and customer satisfaction across your portfolio
  • Be the voice of your customers internally: Relay structured feedback to Product and Marketing teams
  • Contribute to the launch of new features to relevant customer segments
  • Collaborate cross-functionally with Sales, Marketing and Product
What we offer
What we offer
  • Flexible on-site and remote policy (up to 4 days per month + 3 non-consecutive weeks per year)
  • Alan health insurance (fully covered by Spendesk)
  • Meal vouchers through Edenred (€6 per working day)
  • 100% reimbursement on public transportation subscription
  • Access to Moka.care for emotional and mental health wellbeing
  • 28 days of holidays
  • Latest Apple equipment
  • Great office snacks to fuel your day
  • A positive team to work with daily
Read More
Arrow Right
New

Senior Customer Success Manager I

The Customer Success Manager's primary responsibility is to drive product adopti...
Location
Location
United States
Salary
Salary:
90000.00 - 130000.00 USD / Year
seismic.com Logo
Seismic
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree or equivalent related experience
  • Customer-facing experience, relationship building, and driving customer transformation programs
  • Excellent communication, presentation, and problem-solving skills
  • Ability to translate business requirements into business solutions
  • Advanced proficiency with the Microsoft Office Suite
  • Experience with Salesforce and Gainsight a plus
  • Previous experience with SaaS preferred
  • Strong written and oral communication skills with proven ability to initiate and manage relationships with customers of all levels
  • Ability to effectively prioritize and escalate customer issues
Job Responsibility
Job Responsibility
  • Drive the successful adoption of multiple use cases across the organization, helping the customer quantify the business value of the partnership
  • Form strategic relationships with key stakeholders to understand a customer’s objectives to develop strategic roadmaps and uncover expansion opportunities
  • Conduct regular business review meetings with key accounts
  • Act as the voice of the customer and drive requested enhancements with the product management and development teams
  • Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
  • Ensure account transparency by tracking client sentiment and key milestones in Salesforce and Gainsight
  • Partner with customer-facing account teams and executives to develop a strategic plan to help customers achieve their business objectives and to execute on upsell and cross sell opportunities
  • Anticipate client risks and strategize ways to help mitigate churn
  • Manage the customer contract renewal process and maintain a renewal forecast
  • Fulltime
Read More
Arrow Right

Customer Success Manager

The Customer Success Manager role is pivotal in building and nurturing long-term...
Location
Location
United States , Dulles VA / Portland, OR
Salary
Salary:
Not provided
everseen.ai Logo
Everseen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience of working with AI-powered SaaS solutions is beneficial along with an understanding of retail operations, particularly in areas like loss prevention, inventory management, or supply chain.
  • Proficiency in analyzing and interpreting data using tools like Microsoft Excel or PowerBI.
  • Exceptional communication and presentation skills, with a proven ability to convey complex technical ideas to diverse audiences.
  • Demonstrated problem-solving capabilities with experience managing and de-escalating complex customer issues.
  • A proactive, self-starter mentality suited for a dynamic, fast-paced technology company and a genuine passion for the retail industry.
  • Bachelor’s degree in a business-related field
  • equivalent professional experience will be strongly considered.
  • Ability to travel up to 50% is required for this role.
  • 3+ years of experience in Customer Success or a related field, with a proven track record of managing large, enterprise-level account is preferred
  • Knowledge of security standards/frameworks such as ISO/IEC 27001, ISO/IEC 27701, SOC2, NIST, CSA, OWASP is preferred
Job Responsibility
Job Responsibility
  • Client Relationship Support - Influence a portfolio of enterprise retail accounts to foster long-term, successful partnerships.
  • Serve as the primary retail SME and advocate for the client within the company.
  • Conduct regular business reviews (QBRs) to assess progress, report on value realization, and strategize on future goals.
  • Product Adoption & Value Realization - Support the full customer journey through data analysis, insights, and recommendations, ensuring a smooth effective implementation and utilization of our AI solutions.
  • Proactively drive user adoption and engagement by providing training, best practices, and continuous support.
  • Monitor key KPIs and work cross-functionally to develop data-driven strategies to mitigate risk and increase engagement.
  • Collaborate with clients to define, measure, and achieve a clear return on investment (ROI), ensuring value realization of at least 3x the SaaS fees.
  • Identify outliers in performance and value, and collaborate with cross-functional teams and the customer to develop and execute recovery plans.
  • Commercial Growth - Identify and qualify opportunities for account expansion and upsells in collaboration with the Sales team.
  • Ensure high retention rates and support the renewal process for your portfolio.
  • Fulltime
Read More
Arrow Right