Key Clients Customer Service Job at Thelios SpA (Belluno)

Key Account / Regional Customer Service Operation Manager

The Key Account / Regional Customer Service Operation Manager, reporting to Cust...

Location

United States , Houston

Salary:

120000.00 - 140000.00 USD / Year

E80 Group

Expiration Date

Until further notice

Requirements

Bachelor’s degree in engineering, operations management, or related field (preferred)
7+ years of experience in the material handling, packaging equipment, robotics, and palletizing industry is essential in customer service, project management, asset management
Familiarity with industrial equipment design, manufacturing, and maintenance processes is highly preferred
Technical proficiency in automation and control systems, including PLC programming and troubleshooting, is highly preferred
Experience in directly managing teams with organizational resposabilities as well as in leading cross-functional teams to drive improvement initiatives and enhance customer satisfaction is a must
Extensive hands-on experience with LGV, ASRS, and robotic systems, including a strong emphasis on problem-solving skills to effectively troubleshoot, optimize, and enhance system performance
CPE, CPS, CMRP Certifications highly preferred
Knowledge of SAP ERP, CRM (Salesforce)
Good knowledge of Microsoft Office 365 and Microsoft power platform tools for collaborative and agile approach
Strong analytical skills and attention to detail

Job Responsibility

Be the first point of contact to coordinate between customer service account manager and service operation team to deliver maximum customer satisfaction for any customer service-related aspects such as asset and system performances, tickets resolutions and service delivery in general
Lead a team of resident engineers across specific regions or plants
Functional responsibilities over spare part admin, remote support resources, engineers and back-office service coordinators in a matrixial organization
Establish a regional customer care vision aligned with business objectives with upper management
Motivate and contribute to develop high-performance teams capable of providing excellent service to both internal and external customers
Contribute for estimation, feasibilities studies and implementation of service improvement initiatives such as retrofit and asset and system performance enhancement to be sold
Prioritize and plan activities with other departments to deliver maximum customer satisfactions
Develop and implement action plans to enhance customer satisfaction
Ensure consistent and efficient coordination across departments to ensure efficiency in customer service issue resolutions
Take ownership of customer issues and follow problems (technical, system management, client behavior, safety, communications but not limited to) through to resolution working with Customer Service Account Manager

What we offer

Health, Dental, Vision Insurance, Life, STD, LTD, PTO, 401K match
20% bonus
Career Growth
E80 World Academy training and learning paths

Fulltime

Customer Service Advisor

Office Angels are delighted to be working with a long-standing and valued client...

Location

United Kingdom , Glasgow

Salary:

26000.00 - 28000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experience in customer service or a client-facing administrative role
Strong communication skills with a professional, confident approach
Highly organised with the ability to manage multiple priorities
A proactive, solutions-focused mindset
Comfortable working in a fast-paced, structured environment
Experience within financial services would be advantageous

Job Responsibility

Acting as a key point of contact, building trusted relationships with clients
Managing queries from initial contact through to resolution in a timely, professional manner
Working closely with internal teams and external partners to keep processes running smoothly
Providing clear updates and confidently managing expectations
Delivering a consistently high standard of service across all interactions
Maintaining accurate records and supporting overall team performance
Seamlessly working across multiple portals, navigating systems efficiently to manage queries with speed and accuracy

What we offer

Competitive salary
Private medical cover & death in service (post-probation)
Pension scheme
Ongoing training and support towards professional qualifications
Wellbeing support and employee benefits platform
A collaborative, supportive team environment

Fulltime

Customer Service Representative

We are looking for a Customer Service Representative to join a collaborative tea...

Location

United States , Centralia

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of customer service experience, including order entry, account support, or call center-related work
Comfortable working in a small team environment and contributing wherever needed to support daily operations
Strong basic math skills, including addition, subtraction, multiplication, division, and percentage calculations
Experience handling high-volume data entry with strong accuracy and efficient 10-key performance
Proficiency with Microsoft Office, including intermediate Excel skills
Familiarity with Sage 100, shipping documentation, freight quotes, customer invoices, and purchase orders
Ability to manage multiple tasks, stay organized, and make sound decisions about shifting priorities
Strong interpersonal skills with a patient, adaptable approach to customer interactions

Job Responsibility

Oversee customer orders throughout the full process, from order intake and entry to shipment coordination and final follow-up
Maintain customer accounts by updating records, confirming order accuracy, and ensuring supporting documentation is complete and organized
Respond to inbound and outbound customer communications by phone and email, providing timely updates, resolving questions, and strengthening client relationships
Prepare pricing information, freight estimates, shipping details, and purchase order documentation to support smooth order fulfillment
Enter high volumes of data with speed and accuracy, including order details, invoices, and product-related information using 10-key skills
Review and refine production-related orders before releasing them to the manufacturing team to help prevent errors and delays
Track open items and follow through on outstanding requests, shipments, and account needs while adjusting priorities as business demands change
Develop working knowledge of products, bills of materials, and customer requirements to provide informed service and dependable support

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Customer Service Representative

We are looking for an experienced Customer Service Representative to support an ...

Location

United States , Linthicum

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Demonstrated experience in customer service, call center support, or other client-facing roles
Strong verbal communication skills and the ability to interact comfortably with a wide range of people
Detail-oriented, dependable, and punctual approach to assigned work
Friendly and approachable demeanor with confidence in a fast-moving event setting
Ability to manage both inbound and outbound attendee interactions as needed
Willingness to complete a required one-hour paid training session before the event
Ability to follow business casual dress expectations for onsite representation

Job Responsibility

Welcome employees at the event table and encourage participation by guiding them through profile or account registration
Communicate key program information clearly and confidently using approved event messaging
Provide a positive, detail-oriented presence while answering general questions and engaging attendees throughout the event
Hand out promotional materials and event giveaways to support awareness and participation
Refer employees with detailed or specialized questions to the appropriate support channels or designated resources
Assist with preparing the event area before launch and help with breakdown and cleanup once activities conclude
Remain on your feet for extended periods while actively supporting a busy onsite environment

What we offer

medical, vision, dental, and life and disability insurance
company 401(k) plan

Customer Service Manager

As the Customer Service Manager based at our Belmont office, you'll lead a team ...

Location

Australia , Belmont

Salary:

Not provided

Coates

Expiration Date

Until further notice

Requirements

Proven leadership experience developing and engaging teams
Customer service background with excellent interpersonal skills
Strong commercial acumen including budgeting and asset management
Demonstrated safety focus and improvement outcomes
Track record in process improvement and operational efficiency
Experience managing change, including implementing new systems
Ability to drive accountability across diverse teams
Comfortable working to targets, KPIs and service-level agreements

Job Responsibility

Lead, coach and mentor a team of five to build a high-performing and engaged customer service function
Be the champion of customer experience - drive improvements across service standards, systems and processes
Partner closely with key clients to deeply understand their needs and deliver tailored solutions
Collaborate with branch, transport and fleet teams to ensure seamless order fulfilment
Monitor performance and sales outcomes to meet revenue targets and KPIs
Manage team workloads through effective planning, prioritisation and change management
Inspire the broader network to operate as one team in achieving Business Unit objectives

What we offer

Flexible working options — let's talk about what works for you
12 weeks paid parental leave on top of the government scheme
Access to Fitness Passport and our employee discounts, benefits and wellbeing program
Purchased additional leave program
Novated leasing and salary sacrifice options
Career development and progression pathways
Volunteering opportunities through the Coates Foundation

Fulltime

Customer Service Representative

We are seeking a dedicated and adaptable Customer Support Representative to join...

Location

United States , Martinsville

Salary:

16.00 USD / Hour

Helpware

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
1+ year of customer service experience in a fast-paced environment

Job Responsibility

Deliver outstanding customer support through clear and effective communication on every interaction with patients/healthcare providers
Provide first-level assistance via phone and chat channels by addressing patient/healthcare provider inquiries (i.e. prescription submissions, tracking, refills and PHI updates)
Maintain excellent Customer Service Satisfaction Ratings while delivering accurate and effective support by maximizing the use of key resources
Guide patients/healthcare providers through basic issue resolution procedures (i.e. online payments and prescription submissions through electronic medical records system-EMR)
Collaborate with colleagues and management to share insights, improve support processes, and adhere to best practices
Track patient/healthcare provider interactions for first-call resolution and escalating unresolved issues through the proper support channels and follow up as needed
Communicate technical information clearly and professionally to non-technical users
Perform other related duties as assigned by managers
Ability to thrive in a fast-paced, dynamic environment with frequent changes
Open to working all shifts as needed by the business

What we offer

$16 USD per hour
Employee benefits (Healthcare, Paid Time Off, & 401K)
Meditation app
Referral program
Paid training
Work from home
Computer equipment
Great culture
Growth opportunities

Fulltime

Customer Service Advisor

One of our major oil and gas clients is seeking a Customer Service to work on a ...

Location

United States , The Woodlands

Salary:

Not provided

Airswift Sweden

Expiration Date

Until further notice

Requirements

3-5 years or relevant work experience
Proficient in Microsoft Excel, Microsoft Word, and Outlook
Ability to resolve difficult and complex issues and to work with cross-functional departments
Demonstrate organizational skills
Demonstrate sense of urgency, flexibility, and adaptability
Proven ability to multi-task in a fast-paced and often high stressed environment
Willing to meet and exceed customer expectations daily with willingness to own situations as they arise
Chemical or Oil/Gas Industry

Job Responsibility

This position works in a fast- passed and collaborative team environment to ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordination with other departments to resolve inquiries
Builds sustainable relationships, and trust with customer accounts through open and interactive communication
Deliver excellent customer service by being reliable, responsive, empathic & competent
Manages open orders by adhering to established internal processes & procedures to ensure consistency within the department
Establishes and maintains effective communication with customers, responding to inquiries on orders, products and assisting with general information
Send shipping documents to customers prior to delivery to ensure the customer has all paperwork needed to offload
Serves as primary point of contact with existing key accounts
Works with accounts from placement of order through delivery
Responsible to ensure alignment of customer PO details with the order (accurate legal entity, Incoterms, payments terms, pricing)
Works closely with sales team to understand trends and identify growth opportunities and upcoming projects

Customer Service Advisor (Financial Services)

Office Angels are delighted to be working with a long-standing and valued client...

Location

United Kingdom , Glasgow

Salary:

26000.00 - 28000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experience in customer service or a client-facing administrative role
Strong communication skills with a professional, confident approach
Highly organised with the ability to manage multiple priorities
A proactive, solutions-focused mindset
Comfortable working in a fast-paced, structured environment
Experience within financial services would be advantageous

Job Responsibility

Acting as a key point of contact, building trusted relationships with clients
Managing queries from initial contact through to resolution in a timely, professional manner
Working closely with internal teams and external partners to keep processes running smoothly
Providing clear updates and confidently managing expectations
Delivering a consistently high standard of service across all interactions
Maintaining accurate records and supporting overall team performance
Seamlessly working across multiple portals, navigating systems efficiently to manage queries with speed and accuracy

What we offer

Competitive salary
Private medical cover & death in service (post-probation)
Pension scheme
Ongoing training and support towards professional qualifications
Wellbeing support and employee benefits platform
A collaborative, supportive team environment

Fulltime

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Key Clients Customer Service

Job Description

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