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An award-winning block management company is seeking an experienced Key Client Manager to take ownership of a portfolio of complex residential developments, including high-rise buildings, new builds, and estates requiring Building Safety Act (BSA) compliance. This is a senior, client-facing role where you will act as the main point of contact for key clients, delivering exceptional service while managing day-to-day operations, budgets, compliance, and strategic planning.
Job Responsibility:
Manage a portfolio of complex residential sites, including high-rise and mixed-use buildings
Conduct regular site inspections, ensuring high standards of maintenance, repair, and presentation
Take full ownership of day-to-day operations, including resident queries, issue resolution, and contractor management
Ensure compliance with the Building Safety Act (BSA), including maintaining the Golden Thread, supporting Safety Case Reports, monitoring Fire Risk Assessments, and liaising with the Building Safety Regulator (BSR)
Prepare and manage annual service charge budgets, oversee on-site staff or contractors, and lead Section 20 consultations and major works projects
Act as the main point of contact for key clients, delivering exceptional service while managing day-to-day operations, budgets, compliance, and strategic planning
Requirements:
Minimum 4 years’ experience in residential block management
Experience managing high-rise, new build, or complex sites
Strong knowledge of leasehold legislation, health & safety, and the Building Safety Act
Proven ability to manage service charge budgets, contractors, and major works
Excellent written and verbal communication skills and strong stakeholder management
Proficiency with property management software
A full UK driving licence and access to a vehicle is essential due to site visits
What we offer:
Hybrid working
Opportunity to work for an award-winning, forward-thinking block management company
Autonomy over a challenging and rewarding portfolio with strong internal support
Career development and CPD opportunities within a professional and growing organisation