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Key Client Manager

United Kingdom, Headstone, Harrow 70000.00 GBP / Year · Job Posted January 26, 2026
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Job Description

An award-winning block management company is seeking an experienced Key Client Manager to take ownership of a portfolio of complex residential developments, including high-rise buildings, new builds, and estates requiring Building Safety Act (BSA) compliance. This is a senior, client-facing role where you will act as the main point of contact for key clients, delivering exceptional service while managing day-to-day operations, budgets, compliance, and strategic planning.

Job Responsibility

  • Manage a portfolio of complex residential sites, including high-rise and mixed-use buildings
  • Conduct regular site inspections, ensuring high standards of maintenance, repair, and presentation
  • Take full ownership of day-to-day operations, including resident queries, issue resolution, and contractor management
  • Ensure compliance with the Building Safety Act (BSA), including maintaining the Golden Thread, supporting Safety Case Reports, monitoring Fire Risk Assessments, and liaising with the Building Safety Regulator (BSR)
  • Prepare and manage annual service charge budgets, oversee on-site staff or contractors, and lead Section 20 consultations and major works projects
  • Act as the main point of contact for key clients, delivering exceptional service while managing day-to-day operations, budgets, compliance, and strategic planning

Requirements

  • Minimum 4 years’ experience in residential block management
  • Experience managing high-rise, new build, or complex sites
  • Strong knowledge of leasehold legislation, health & safety, and the Building Safety Act
  • Proven ability to manage service charge budgets, contractors, and major works
  • Excellent written and verbal communication skills and strong stakeholder management
  • Proficiency with property management software
  • A full UK driving licence and access to a vehicle is essential due to site visits

What we offer

  • Hybrid working
  • Opportunity to work for an award-winning, forward-thinking block management company
  • Autonomy over a challenging and rewarding portfolio with strong internal support
  • Career development and CPD opportunities within a professional and growing organisation

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