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Service MIS & Reporting; Prepare daily, weekly, and monthly MIS reports for key customer accounts; Track service KPIs such as SLA adherence, PM Adherence, Complaint response & resolution time, rental DG(Diesel Generators) deployment record; Generate customer wise and site wise service performance dashboard and share with internal teams and customers; Data Management; Maintain service database for key accounts (calls, complaints, PM schedules); Ensure accuracy and completeness of service records and closures; Update AMC/contract data, asset details, and service history; Generate service analytics and trends; Customer & KAM Support; Provide data for customer meetings, Governance Meets and performance reviews; Track open service issues and escalations for key customers; Monitor contract commitments and service deliverables; Coordination; Coordinate with regional service teams for data collection; Follow up for timely closure updates and documentation; Ensure MIS submission timelines are met
Job Responsibility
Prepare daily, weekly, and monthly MIS reports for key customer accounts
Track service KPIs such as SLA adherence, PM Adherence, Complaint response & resolution time, rental DG(Diesel Generators) deployment record
Generate customer wise and site wise service performance dashboard and share with internal teams and customers
Maintain service database for key accounts (calls, complaints, PM schedules)
Ensure accuracy and completeness of service records and closures
Update AMC/contract data, asset details, and service history
Generate service analytics and trends
Provide data for customer meetings, Governance Meets and performance reviews
Track open service issues and escalations for key customers
Monitor contract commitments and service deliverables
Coordinate with regional service teams for data collection
Follow up for timely closure updates and documentation