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Key Accounts Executive - MIS

https://www.randstad.com Logo

Randstad

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Location:
India , Bangalore

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Contract Type:
Not provided

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Salary:

Not provided

Job Responsibility:

  • Service MIS & Reporting
  • Prepare daily, weekly, and monthly MIS reports for key customer accounts
  • Track service KPIs such as SLA adherence, PM Adherence, Complaint response & resolution time, rental DG(Diesel Generators) deployment record
  • Generate customer wise and site wise service performance dashboard and share with internal teams and customers
  • Data Management
  • Maintain service database for key accounts (calls, complaints, PM schedules)
  • Ensure accuracy and completeness of service records and closures
  • Update AMC/contract data, asset details, and service history
  • Generate service analytics and trends
  • Customer & KAM Support
  • Provide data for customer meetings, Governance Meets and performance reviews
  • Track open service issues and escalations for key customers
  • Monitor contract commitments and service deliverables
  • Coordination
  • Coordinate with regional service teams for data collection
  • Follow up for timely closure updates and documentation
  • Ensure MIS submission timelines are met

Requirements:

  • Advanced Excel (Pivot, VLOOKUP, dashboards)
  • ERP / CRM / Service management systems
  • Data analysis and reporting
  • Qualification - B.Tech/Diploma(ITI/Polytechnic)

Additional Information:

Job Posted:
March 05, 2026

Expiration:
April 23, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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