Key Accounts Coordinator Job at Webrecruit (Northampton)

Job Description

In this role, you will deliver a high-quality Freight Forwarding service to the Key Account customer, building strong relationships with clients, suppliers and internal teams while developing specialist industry knowledge to support operational excellence.

Job Responsibility

Coordinate, schedule, book, and manage daily container movements on behalf of Supply Chain Management Service clients
Handle all daily operational tasks and client enquiries accurately and courteously
Ensure the highest standards of customer experience are met at all times
Communicate and escalate all relevant information to team members
Ensure all information is consistently accurate and that high operational service standards are maintained at all times
Adhere to all deadlines and follow established SOPs
Ensure all departmental administrative tasks are completed within agreed timescales
Prepare KPI Reports and present to clients as required
Monitor and control all service costs
Create and maintain worksheets documenting all daily movements
Accurately record all information received from clients and suppliers
Maintain systems with accurate and real-time data
Always take responsibility for themselves and others, observing Health and Safety and any related laws governing the workplace
Any other duties reasonably requested by the Team Leader and Management

Requirements

Experience in freight forwarding, supply chain, or logistics is essential
Highly organised, with the ability to work under pressure and consistently meet deadlines
Proficient in Microsoft Excel
Demonstrated strong customer service skills
Strong numeracy/literacy
Ability to analyse issues and apply effective problem-solving techniques
Shows professionalism in interactions with colleagues and clients
Meticulous with a strong eye for detail
Applicants must have the legal right to work in the UK

What we offer

25 days’ holidays (excluding bank holidays) and 5 days Volunteer Leave per year
Opportunity for Unpaid Leave
Critical Illness Cover
MyStrength Wellbeing App
Free online Fitness Platform, i.e. Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
On-Site Mental Health First Aiders
Employee benefits, i.e. Free eye test, up to 25% off gym membership, high street vouchers
Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service
Tailored development and career opportunities
Karo Health
Health Cash Plan

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Key Accounts Coordinator

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