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We are seeking a highly organized and detail-driven Key Accounts Coordinator to support national and independent retail accounts within a fast-paced, product-driven environment. This role is critical to ensuring seamless order execution, strong customer relationships, and accurate coordination between internal teams and external partners. The ideal candidate thrives in a high-volume setting, enjoys managing multiple priorities, and takes ownership of the full order lifecycle from initial entry through final delivery. Our client is a well-established national wholesale distributor headquartered in Arlington, Texas, with over 30 years of experience serving retailers across the United States. The organization specializes in seasonal décor and lifestyle merchandise, delivering curated collections aligned with evolving consumer trends. With showroom presence in major markets such as Atlanta, Dallas, and Las Vegas, the company continues to grow through strong retail partnerships and innovative product offerings.
Job Responsibility:
Manage assigned customer accounts and oversee the full order fulfillment lifecycle
Process sales orders, generate quotes, and support orders originating from market events
Build and maintain strong relationships through proactive communication with customers
Provide accurate delivery timelines and status updates
Create and issue purchase orders to vendors, ensuring accuracy and completeness
Monitor vendor performance and maintain communication regarding order status
Coordinate customer-specific tagging, routing, and shipping requirements
Provide product details and specifications to customers as needed
Resolve customer issues including damages, reships, and credit memos
Maintain organized seasonal order records, including Christmas and Spring product lines
Manage international orders, including minimum requirements, proformas, freight approvals, and payment coordination
Support inbound customer inquiries and assist during peak seasonal periods
Partner cross-functionally with sales, operations, and shipping teams to ensure execution excellence
Requirements:
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint
Experience working with ERP systems, NetSuite preferred
Strong organizational, multitasking, and time management skills
Ability to manage multiple deadlines in a fast-paced environment
Excellent communication, problem-solving, and analytical skills
Ability to collaborate effectively across teams and departments
Must reside in or be willing to relocate to the Dallas, Fort Worth area
Onsite position, collaboration with internal teams is essential
Willingness to travel to major markets, including Atlanta, Dallas, and Las Vegas, as needed
High attention to detail with a results-driven mindset
Proactive and resourceful approach to problem-solving
Strong sense of urgency in addressing customer needs
Positive, team-oriented attitude
Adaptability in a dynamic, seasonal business environment