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Otis is growing and we are recruiting a Key Accounts Administrator working within our Otisline Contact Center Team, based in Leicester. The hours of work will be Monday to Friday 8am - 4pm. Role Objective: To act as the primary support to Otis Key Account managers interfacing between our key account customers, Engineers and Field Service Managers to ensure attainment of account specific KPIs.
Job Responsibility
Build effective relationships with key account clients and account team
Provide additional support with updates regarding Engineer estimated time of arrivals ensuring relevant information is updated on Otis business systems ensuring customer helpdesks and designated points of contact are kept updated throughout
Update client web portals with the above information and ensure closure of work orders/tasks within the agreed timescales
Ensure quotations are submitted through web portals where required
Support the closure of insurance reports through client systems and web portals
Provide agreed customer bespoke reports within time frames stipulated by the client and agreed by the Account manager, through use of the Otis CRM system
Support Account managers where requested with customer meetings and provide relevant information as required for these
Provide extensive updates on any shutdown units and keep customer fully informed of progress
To provide adequate coverage for holiday and sickness within the department when required
Requirements
Passionate about excellent customer service
Excellent written and verbal communication skills
Team-player
Able to work under pressure to deliver business commitments
What we offer
Training in technology, processes & soft skills
Opportunity to grow in this role to build a career at Otis