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Key Account Sales Negotiator

United Kingdom, Coventry · Job Posted January 18, 2026
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Job Description

As a Key Account Sales Negotiator you will be handling customer orders and enquiries by phone and email from our existing national customers. You will build up friendly relationships by giving great customer service and asking the right questions to ensure the smooth supply of products to some of the country’s largest projects. Working closely with our branch network you’ll hold a key role in the team ensuring supplier deliveries are booked onto the system, manage deliveries to the project and customer queries are dealt with efficiently making sure customer orders are delivered on time and in full. You will be working in a team environment and can be based anywhere in the UK within distance of a local BSS branch.

Job Responsibility

  • handling customer orders and enquiries by phone and email from existing national customers
  • building up friendly relationships by giving great customer service
  • asking the right questions to ensure the smooth supply of products
  • working closely with the branch network
  • ensuring supplier deliveries are booked onto the system
  • managing deliveries to the project
  • dealing with customer queries efficiently
  • making sure customer orders are delivered on time and in full

Requirements

  • self-motivated
  • enthusiastic
  • organised
  • good numerical skills
  • happy to communicate with customers

What we offer

  • performance-based bonus
  • save-as-you-earn & buy-as-you-earn schemes
  • generous contributory pension scheme
  • exclusive colleague discounts across a variety of Group businesses including 20% off at Toolstation
  • wellbeing support
  • MyPerks discounts at top retailers, restaurants, and more
  • great training
  • industry leading apprenticeships
  • supportive, team-focused environment

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