Key Account Manager

• Develop and maintain strong, long-lasting relationships with key accounts
• Act as the primary point of contact for key clients, addressing inquiries and concerns promptly and effectively
• Understand clients’ businesses, objectives, and challenges to provide strategic guidance and support
• Regularly conduct account reviews to assess performance, identify areas for improvement, and ensure alignment with client expectations
• Collaborate with internal teams to coordinate efforts and deliver exceptional service to clients
• Monitor account health metrics and proactively address any issues to prevent churn
• Identify upsell and cross-sell opportunities within key accounts by understanding their evolving needs and business objectives
• Present additional products or services that align with clients’ goals and provide added value
• Develop customized proposals and presentations to pitch upsell opportunities effectively
• Negotiate contracts and pricing terms to maximize revenue while maintaining client satisfaction
• Track upsell and cross-sell activities and measure success against predefined KPIs
• Collaborate with the sales team to strategize on upselling techniques and leverage existing relationships
• Develop and execute strategic account plans for key clients, outlining objectives, tactics, and timelines
• Stay updated on industry trends, market dynamics, and competitor activities to identify growth opportunities and potential threats
• Provide insights and recommendations to internal stakeholders based on client feedback and market intelligence
• Participate in regular strategy meetings to align account management efforts with overall company goals

• Bachelor’s/ Post Graduate degree in Business Administration, Marketing, or related field
• Proven experience in key account management or similar role, preferably in a B2B environment
• Strong understanding of sales principles and customer relationship management
• Excellent communication and negotiation skills, with the ability to build rapport and influence decision-makers
• Analytical mindset with the ability to interpret data and derive actionable insights
• Exceptional organizational skills and attention to detail
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively
• Proficiency in CRM software and Microsoft Office suite

Knowledge of GST Will be a advantage