Key Account Manager

• Serve as the primary point of contact for key logistics clients
• Manage end-to-end customer relationships and handle escalations
• Ensure quick resolution of operational issues, billing discrepancies, and service level escalation
• Achieve revenue, volume, and profitability targets
• Identify upselling and cross-selling opportunities across logistics verticals (PTL, FTL, warehousing, express, multimodal)
• Conduct performance reviews and share performance insights with clients
• Monitor delivery performance, TAT, POD, shortages/damages, and overall service quality
• Coordinate closely with operations for seamless execution and customer satisfaction
• Track service KPIs and SLAs and ensure adherence to customer requirements
• Support in drafting, reviewing, and executing rate contracts and agreements
• Ensure pricing accuracy, billing completeness, and compliance with GST norms
• Coordinate with finance for credit approvals and payment follow-ups
• Maintain dashboards on revenue, tonnage, service issues, and account performance
• Prepare monthly MIS and share with internal teams and customers
• Use analytics to identify gaps and implement service improvements
• Work closely with operations, CS, finance, billing, legal, and warehouse teams
• Ensure timely sharing of PODs, invoices, and relevant documentation
• Support internal teams to ensure smooth business continuity for key accounts

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