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Key Account Manager

Avaloq

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Location:
Singapore , Singapore

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

You will be part of a commercial team managing client relationships and new business developments activities in the region.

Job Responsibility:

  • Manage and further develop our customer portfolio in the region
  • Manage and coordinate all commercial and contractual aspects between Avaloq and its customers
  • Master the upselling process for products and services
  • Ensure compliance with the various contracts
  • Oversee financials
  • Handle operational business
  • Foster fruitful collaboration
  • Build and maintain effective long-term relationships with key stakeholders of highly complex accounts
  • Build up in-depth knowledge of the customer’s business, build up and maintain a network within the customer on various levels
  • Identify the major decision-makers and maintain relationship
  • Coordinate inside Avaloq the different functions serving the customer
  • Act as the central point of coordination for On-Premise and SaaS solution delivery
  • Ensure consistent communication to each of the client stakeholders as first point of contact and serve as escalation point and primary interface for all products and services
  • Conduct user and customer satisfaction surveys
  • Manage commercial discussions, handle contract negotiations and billing/ invoicing control
  • Ensure projects follow-up with the client
  • Increase actively the share of wallet by promoting Avaloq products and services and identifying opportunities
  • Ensure opportunity management and customer account plans are updated regularly in Avaloq’s CRM

Requirements:

  • At least 8-12 years of relevant sales experience up-selling to Banks, preferably in software and/or wealth management products in both On-Premise and SaaS Models
  • Experience in several banking domains
  • Bachelor's/Masters’ from a recognized institute, preferably specializing in Business / Banking / Computer Science related disciplines
  • Prior experience in managing and selling banking software packages
  • Strong in creating trustworthy long-term relationships with demanding stakeholders in situations of conflicting interests
  • Savvy in networking
  • Exceptional problem-solving skills
  • Ability to maximize customer value and embrace intrapreneurship
  • Strong in communication, presentation and conflict management skills
  • Capable in generating trust and manage resources effectively
  • Process competence and adherence Demonstrate proficiency in organizational processes and adherence to defined procedures
  • Prior work experience in South East Asia markets

Nice to have:

  • Knowledge and experience in the wealth management industry
  • Experience in selling large IT and business outsourcing / operations engagement
What we offer:
  • Annual bonus
  • Flexible working
  • Instant recognition
  • Access to Udemy for professional and personal learning

Additional Information:

Job Posted:
December 23, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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