Key Account Manager

• Handle a portfolio of companies up to 100k€ ARR and a portfolio of around 50 accounts.
• Ensure client loyalty: build and maintain strong customer relationships with key stakeholders, display a customer-centric approach to allow our clients to achieve their goals through Alan, quickly identify potential signals of dissatisfaction, identify and implement solutions to answer them.
• Build customer engagement: ensure successful onboarding of new accounts and new users, analyze and present consumption reports to customers through business reviews, promote Alan partner in health positioning to generate massive adoption by the employees and the admins, turn our best customers into Alan ambassadors and generate opportunities of acquisition, identify and execute out-of-the-box initiatives to engage Alan customers.
• Cross-sell / upsells portfolio based on opportunities detected through customer needs and pain points.
• Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability.
• Drive change in product and services, and act as the voice of their customers to Product and Operations teams.
• Support acquisition, by promoting our Key Account Management program to prospects and partnering with Sales teams.

• Proven track record (> 3 years of experience) in addressing companies with more than 30k€ ARR
• Demonstrated exceptional performance, consistently exceeded targets and delivered outstanding results
• Passionate about healthcare. Eager to deepen your understanding of health insurance market dynamics, trends, and our products.
• Fluent in Spanish and advanced level of English, both spoken and written.
• Strong analytical skills: adept at creating data-driven reports, extracting valuable insights from data, and structuring problems effectively.
• Highly organized: able to prioritize tasks, manage time efficiently, and maintain exceptional follow-up skills.
• Comfortable in a fast-paced environment, working autonomously, making informed decisions, and managing expectations.
• A skilled negotiator, consistently achieving favorable outcomes while building long-term, trust-based relationships with transparency and empathy.
• Great listening and problem-solving skills: capable of understanding customer needs, identifying key stakeholders, and finding effective solutions.
• Based in (or willing to relocate to) Madrid or Barcelona.

Experience in insurance/employee benefits is a big plus.

• Fair rewards. Generous equity packages complement your base salary, for permanent contracts only.
• Flexible Office. Sponsored co-working hubs in Madrid and Barcelona
• All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.
• Flexible vacation policy and flexible working hours. Organize your time as you wish.
• Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only).
• Transport. Country-specific commuter benefits.
• Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.
• Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential.
• Parental leave. Extended parental leave for all new parents, for permanent contracts only.