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We're hiring our first Key Account Manager to drive expansion revenue, improve net revenue retention, and strengthen customer relationships across our growing base of top accounts. This is a strategic role that blends commercial ownership, customer relationship management, and cross-sell/upsell opportunity development. The role will work closely with the Sales and Client Success functions to align customer satisfaction with building opportunities to expand our revenue footprint with top accounts.
Job Responsibility:
Own and manage the business expansion sales quota, targeting active, high-value, and high-potential customers for new use cases or product adoption opportunities
Collaborate with our Client Success and Support functions to understand customer health scores and ensure value is being realized quickly and consistently
Lead continuous engagement and business review cadence with key customers globally to understand their priorities, pain points, and opportunities for us to better solve relevant problems through a stickier partnership
Provide ongoing account planning and relationship management, with a focus on Net Revenue Retention (NRR)
Provide accurate forecasting, pipeline health, and engagement plan/strategy updates for key customers and opportunities
Requirements:
2+ years of account management or sales within software as a service, ideally in the Salesforce ecosystem
Proven track record of uncovering growth opportunities within existing customer base and driving renewal discussions
Strong relationship-building skills using consultative and value-based engagement model
Excellent communication, presentation, and storytelling skills, presenting and interacting with a wide-range of tactical and leadership positions across prospects and partners
Analytical and problem-solving skills, with a commercial mindset to drive conversations toward growth and future outlook