Key Account Manager Job at IKEA (Bangalore)

Key Account Manager

IKEA

Location:
India , Bangalore ▼
Chennai

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

Job Responsibility:

Act as a member of the Store Sales team and proactively contribute to commercial plan/output to deliver to the common objectives and goals
Analyse the local market, specifically business customers and their business needs, and use this knowledge to improve the business customers’ shopping experience
Create the KAM strategy and action plan to deliver to the market business plan with input from key stakeholders
Build long-lasting relationships with local business community and actively spread the awareness of IKEA as a brand and partner for business in the local market
Present and sell larger projects to the customers, stakeholder/management groups
Analyse sales and customer KPI performance and use this knowledge to prioritise initiatives and improve performance
Secure knowledge of the IKEA product range and services, business-approved range, national priorities, volume commitments, local market conditions and local store and online competitors
Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and to maximize impact – for example CFF (Customer Fulfilment), CAL (Commercial Activity Leader), Legal, Accounting, BNOF (Business Navigation Operations & Finance), Home Furnishing & Retail Design (HF&RD), Digital, Sustainability
Lead negotiations in finalizing terms and pricing for RFPs and other Key Account deals, follow-up on customer journey and see projects to completion
Responsible for overseeing execution of won deals, coordinating and collaborating with co-workers across the business to proactively manage the process and avert issues
Responsible to lead after sales care for key account deals – follow up with help and information to secure long-term business relationships and an excellent customer experience
Be an active player in driving an open and sharing climate, being a role model of the IKEA values and contribute to the transformation of IKEA
Be an active player in working on sustainability initiatives within selling through ensuring sustainability priorities are reflected across offering (e.g., Home Solar, Energy Efficient Lighting)

Requirements:

Good knowledge of Chennai and Bangalore region would be an added advantage
Broad knowledge about key account management
Candidates should have broad knowledge about legislations, requirements and compliance standards in the identified key B2B segments in the local market
Candidate should have experience in project management, analytical and numerical skills
Should be motivated by the IKEA culture and values and the unique IKEA ranges by increasing customer value and thinking customer first
Candidates should be energized by driving business growth and contributing to the overall success of IKEA through collaboration
The candidate should have the ability to understand the complexity of IKEA business and the role of Sales as an integrated part of the business, prioritise and make decisions with speed and simplicity
Candidate should have the ability to follow up and measure performance of output and capture learnings to improve planning and performance moving forward
Candidate should have strong collaboration, multi-tasking skills, negotiation and communication skills
Deep knowledge of the local market, our consumers and specifically business customers and their needs
Strong understanding of what excellent customer service looks like
Strong knowledge of competitors in the local market
Broad knowledge of the possibilities to activate sales and the use of the commercial calendar and relevant associated store activities
Wide knowledge of the IKEA product range and services across all HFBs
Deep understanding of the Business Customer Experience maps and how to influence each step of the customer's journey

Additional Information:

Job Posted:
January 18, 2026

Employment Type:

Fulltime

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Job Link Share:

Key Account Manager

IKEA

Location:
India , Bangalore ▼
Chennai

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 18, 2026

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