Key Account Manager Job at Tripadvisor (Lisbon)

Key Account Manager

Tripadvisor

Location:
Portugal , Lisbon

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are seeking a driven and high-performing Key Account Manager who will be responsible for the health and quality of the Viator product offering within their designated portfolio of high value accounts across various destinations. The Key Account Manager will have a deep understanding of trends, opportunities, and challenges within their accounts and work to optimize Viator’s product offering to best match the consumer demand in terms of product variety, pricing, and availability. You are a brand ambassador that will focus on a select number of high valued accounts to ensure continued optimization and growth. You will be responsible for meeting/exceeding key performance indicators and maintaining/improving the overall commercial health of your accounts. In this role you will be working with both internal and external stakeholders to align on necessary product offerings in your set of accounts, carrying out critically important tasks to maintain and grow our competitive advantage and continually improve Viator’s catalogue of experiences.

Job Responsibility:

Lead as the primary point of contact for high-value global accounts, forging and maintaining deep, strategic relationships
Diagnose and proactively address unique business opportunities, identifying scalable solutions to deliver results
Develop and execute account strategies that are directly tied to business objectives and measurable growth
Elevate and maintain a best-in-class product portfolio for the assigned accounts to maximize traveller appeal
Ensure product quality, availability, and optimal pricing, directly aligning the offering with evolving traveller and market demand
Leverage knowledge of the online travel industry to serve as a trusted expert and deliver actionable insights to partners
Negotiate favourable commercial terms that protect and maximise Viator's profitability
Proactively monitor and analyse key performance metrics, taking swift corrective actions to maintain and improve the overall commercial health of accounts
Provide regular, concise performance reports and strategic updates to senior management on account status, growth forecasts, and potential business risks
Champion rapid issue resolution by collaborating seamlessly with the internal team of Destination Specialists and Support Teams to ensure an exceptional level of partner satisfaction
Maintain a competitive edge by continuously monitoring industry trends, competitor strategies, and shifts in customer preferences to inform partner guidance

Requirements:

5+ years in B2B Account Management or Sales
Growth focused, never settle
Demonstrated ability to grow accounts with a focus on delivering results and swift execution
Strong sense of urgency in a dynamic environment
Highly skilled in securing favorable terms and maintaining relationships
Passionate about achieving success and excellence
Strong analytical mindset and advanced data analysis abilities
Strong technical background to support data-driven decisions
Good understanding of the online travel landscape
Highly skilled in leveraging professional connections
Resourcefulness and the ability to effectively use internal networks and available tools
Excellent communication and interpersonal skills
Able to build rapport with both clients and internal teams
Embraces new ideas and works well in teams
Ability to work independently and prioritize tasks effectively
Online Travel Agency, operator, or travel experience is a significant plus

Nice to have:

Online Travel Agency, operator, or travel experience

Additional Information:

Job Posted:
March 22, 2026

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