Key Account Manager

• Manage and grow a portfolio of key clients across Mexico and Colombia
• Identify, drive, and execute cross-sell and upsell opportunities to increase share of wallet
• Act as the main point of contact for billing, portfolio usage, credit support, and operational follow-ups
• Coordinate with credit, risk, and customer success to support complex client needs or escalations
• Present and position Jeeves solutions (cards, Jeeves Pay, spend management) to CFOs, Controllers, and finance teams
• Manage account performance: track client activity, expansion potential, and risks to revenue
• Ensure high levels of product adoption and client satisfaction, driving NRR growth
• Maintain a deep understanding of product updates to deliver tailored recommendations
• Regularly report on account status and performance to regional leadership
• Contribute to quarterly business reviews and expansion planning with clients
• Support collections and payment conversations where needed, in collaboration with the finance team
• Understand and sell additional solutions

• Bachelor's or Master’s degree in Business, Marketing, Finance, Hospitality, or related field
• 3+ years in key account management or B2B customer success (ideally in fintech, SaaS, hospitality or financial services)
• Proven track record of expanding accounts via cross-sell and upsell strategies
• Experience on fintech and saas platforms selling
• Strong understanding of B2B financial products, including credit lines, virtual cards, and digital payments
• Excellent communication and negotiation skills, with the ability to influence C-level stakeholders
• Proficiency with CRMs (e.g., Salesforce, HubSpot), Excel/Sheets, and reporting tools
• Fluent in Spanish
• Upper-Intermediate to Advanced English required

A background in fintech, hospitality or B2B commercial real estate (e.g. sales of private rooms or meeting spaces) is highly valued