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Key Account Manager

United Kingdom, Peterlee Employment contract 45000.00 - 65000.00 GBP / Year · Job Posted April 24, 2026
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Job Description

Office Angels are recruiting on behalf of a well-established FMCG business seeking a Key Account Manager to join their close-knit Commercial team. This is a fantastic opportunity to join a genuine, down-to-earth team environment, where collaboration, trust, and consistency are key to success. The business is looking for a commercially capable and professional Account Manager who enjoys managing existing relationships, takes ownership of their accounts, and contributes positively to a team-focused culture. You will be responsible for existing contracted accounts across the UK, working with well-known household brands and contributing across the full commercial lifecycle - including contracts, trading terms, customer meetings, forecasting input, and supporting P&L performance. This role sits within a structured commercial function and works closely with the Commercial Controller. You will be responsible for external customer relationships, account performance, and leading commercial discussions with clients. Working collaboratively across internal functions to ensure aligned and commercially sound outcomes. This role has no direct reports but plays a key part in linking customer activity with internal commercial decision-making.

Job Responsibility

  • Manage and develop existing retail and wholesale customer accounts
  • Act as the primary commercial contact for assigned customers
  • Build and maintain long-term relationships with key stakeholders
  • Oversee contracted accounts across the UK
  • Lead and support discussions on pricing, trading terms, and performance
  • Represent the business in customer meetings and negotiations
  • Work collaboratively with internal teams to ensure commercially aligned outcomes
  • Contribute to account plans and growth initiatives
  • Support forecasting and demand planning
  • Work closely with the Commercial Controller and wider business functions
  • Be involved across multiple areas of the business, gaining broad commercial exposure
  • Use performance data and sales insight to support account strategy
  • Work with internal data and analytics teams
  • Understand what information is needed to support decision-making
  • Maintain accurate customer and account data across CRM and internal systems

Requirements

  • Experience in Key Account Management or Account Management, ideally in FMCG, retail, or wholesale
  • Proven experience managing existing customer accounts
  • Confident engaging with senior stakeholders
  • Strong commercial awareness and attention to detail
  • Ability to work independently and manage workload effectively
  • Experience using CRM systems
  • Exposure to sales data, forecasting, or commercial reporting
  • Experience working cross-functionally with internal teams

What we offer

  • Free on-site parking
  • Statutory company pension scheme
  • 25 days holiday, plus bank holidays
  • Supportive working environment focused on collaboration, development, and wellbeing
  • 5% bonus
  • Hybrid working (4 days office / 1 day WFH)
  • Pool car available on-site
  • Mileage reimbursed for business travel

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