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Key Account Manager

stuart.com Logo

Stuart

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Location:
United Kingdom , London

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Stuart is a sustainable last-mile logistics company that connects retailers and e-merchants to a fleet of geolocalised couriers across several countries in Europe. Our Mission: We are an impact-driven company that aims to build the future of logistics for a more sustainable world: shared, efficient and reliable.

Job Responsibility:

  • Strategic Growth: You will create, manage, and implement bespoke growth strategies for your portfolio of key Retail, Grocery, and Food accounts
  • Upselling and Cross-Selling: You will drive revenue by identifying upselling and cross-selling opportunities to scale service adoption and partnership value
  • Target Alignment: You will set and agree on ambitious growth targets for your clients, ensuring these goals align with the overarching strategy of their respective verticals
  • Relationship Management: You will build deep, ongoing relationships with key decision makers - from C-suite executives and Business Owners to Operations Managers and technical teams
  • Stakeholder Advocacy: You will ensure your key accounts are satisfied by effectively communicating their needs to internal stakeholders and influencing action across the business
  • Retention & Mitigation: You will proactively identify churn risks within your portfolio and implement robust action plans to mitigate them
  • Presence: You will meet clients face-to-face and maintain a consistent cadence of regular calls and check-ins to stay ahead of their needs
  • Product Expertise: You will become a power user and expert in our Product, Platform, and Operations to better consult your clients
  • Cross-Functional Collaboration: You will collaborate across teams (Sales, Operations, Product) to focus client-facing efforts, identifying systemic issues and pioneering innovative solutions
  • Pitching & Presentation: You will build and deliver compelling demonstrations, data-heavy presentations, and renewal pitches.

Requirements:

  • 4+ years of client-facing experience (preferably in a B2B environment with large enterprise clients)
  • consulting experience
  • or high-level project management experience
  • The 'Hustler' Mentality
  • Solution-Oriented
  • Project Mastery: Proven experience managing and/or supporting complex projects involving multiple stakeholders across different departments
  • Analytical Rigor: You have a strong analytical mindset and use data to inform every decision
  • familiarity with Excel is required
  • Consultative Approach
  • Tech Savvy: You are comfortable using Microsoft Office and Google Workspace to create high-impact presentations and conduct deep-dive analysis.
What we offer:
  • Food allowance £200 monthly (groceries/restaurants/food apps etc)
  • Wellness Allowance to use in any gym or sport class
  • Cycle to work scheme
  • Private healthcare
  • 30 days per year working from anywhere

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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