Key Account Manager Job at Capi Money (Abidjan)

Key Account Manager

Capi Money

Location:
Cote d'Ivoire , Abidjan

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are seeking a strategic and customer-obsessed Key Account Manager to own and grow relationships with Capi’s most important corporate clients. This role blends commercial strategy, relationship management, and customer success to ensure that our top clients derive maximum value from Capi’s international payments platform. You will identify growth opportunities within key accounts, act as their trusted partner, and advocate for their needs internally. By combining deep market understanding with hands-on engagement, you’ll play a pivotal role in driving retention, revenue expansion, and long-term customer satisfaction. This is a field-oriented role involving both office work in Africa and regular client visits across key business hubs.

Job Responsibility:

Build and maintain trusted relationships with Capi’s most strategic clients, ensuring their long-term success
Identify opportunities within accounts to increase transaction volume and expand product adoption
Develop account plans focused on retention, upselling, and customer advocacy
Track account performance, monitor satisfaction, and ensure Capi’s value proposition remains strong and differentiated
Proactively engage with onboarded, inactive, and at-risk clients to maintain loyalty and drive reactivation
Anticipate client challenges and collaborate with internal teams to resolve them quickly and effectively
Ensure customers are fully leveraging Capi’s platform, conducting business reviews and optimization sessions
Turn client feedback into actionable insights that enhance the customer experience and inform product improvements
Work closely with product, operations, and compliance teams to ensure a seamless client journey and localized solutions
Serve as the voice of the customer within Capi, ensuring feedback directly influences product and process evolution
Gather and share competitive intelligence and market insights to strengthen Capi’s position in the region
Document success stories and build scalable playbooks to improve account management practices across markets

Requirements:

Minimum of 3–5 years in Key Account Management, Business Development, or Sales roles within high-performing environments, ideally in fintech, banking, international payments, or B2B SaaS
Proven track record in managing senior-level client relationships and driving revenue growth
Experience working in or with emerging markets
Strong relationship-building, negotiation, and communication skills
Analytical and results-driven mindset with commercial acumen
Highly organized, autonomous, and adaptable to fast-paced, evolving environments
Proficiency with CRM tools and data analysis to monitor and enhance account performance
Fluent in French with professional proficiency in English (and local languages a plus)
Deep passion for Capi Money’s mission to make global finance accessible and fair
A “no task is too small” attitude and the drive to go the extra mile for customers
Experience in early-stage VC-backed startups, top-tier consultancy, or fast-growth fintech environments preferred
Curious, resilient, and energized by high growth and continuous learning
Flexibility to split time between office work and field visits nationwide to strengthen client relationships

What we offer:

competitive salary, share options, and benefits

Additional Information:

Job Posted:
February 18, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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