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Capi Money Logo Capi Money · Sales

Key Account Manager

Cote d'Ivoire, Abidjan · Job Posted February 18, 2026
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Job Description

We are seeking a strategic and customer-obsessed Key Account Manager to own and grow relationships with Capi’s most important corporate clients. This role blends commercial strategy, relationship management, and customer success to ensure that our top clients derive maximum value from Capi’s international payments platform. You will identify growth opportunities within key accounts, act as their trusted partner, and advocate for their needs internally. By combining deep market understanding with hands-on engagement, you’ll play a pivotal role in driving retention, revenue expansion, and long-term customer satisfaction. This is a field-oriented role involving both office work in Africa and regular client visits across key business hubs.

Job Responsibility

  • Build and maintain trusted relationships with Capi’s most strategic clients, ensuring their long-term success
  • Identify opportunities within accounts to increase transaction volume and expand product adoption
  • Develop account plans focused on retention, upselling, and customer advocacy
  • Track account performance, monitor satisfaction, and ensure Capi’s value proposition remains strong and differentiated
  • Proactively engage with onboarded, inactive, and at-risk clients to maintain loyalty and drive reactivation
  • Anticipate client challenges and collaborate with internal teams to resolve them quickly and effectively
  • Ensure customers are fully leveraging Capi’s platform, conducting business reviews and optimization sessions
  • Turn client feedback into actionable insights that enhance the customer experience and inform product improvements
  • Work closely with product, operations, and compliance teams to ensure a seamless client journey and localized solutions
  • Serve as the voice of the customer within Capi, ensuring feedback directly influences product and process evolution
  • Gather and share competitive intelligence and market insights to strengthen Capi’s position in the region
  • Document success stories and build scalable playbooks to improve account management practices across markets

Requirements

  • Minimum of 3–5 years in Key Account Management, Business Development, or Sales roles within high-performing environments, ideally in fintech, banking, international payments, or B2B SaaS
  • Proven track record in managing senior-level client relationships and driving revenue growth
  • Experience working in or with emerging markets
  • Strong relationship-building, negotiation, and communication skills
  • Analytical and results-driven mindset with commercial acumen
  • Highly organized, autonomous, and adaptable to fast-paced, evolving environments
  • Proficiency with CRM tools and data analysis to monitor and enhance account performance
  • Fluent in French with professional proficiency in English (and local languages a plus)
  • Deep passion for Capi Money’s mission to make global finance accessible and fair
  • A “no task is too small” attitude and the drive to go the extra mile for customers
  • Experience in early-stage VC-backed startups, top-tier consultancy, or fast-growth fintech environments preferred
  • Curious, resilient, and energized by high growth and continuous learning
  • Flexibility to split time between office work and field visits nationwide to strengthen client relationships

What we offer

competitive salary, share options, and benefits

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